Field Service Engineer Required: Prospero Integrated have just taken on a brand-new vacancy with one of our key clients for a Field Service Engineer.
If you are a Field Service Engineer, please do read on:
Responsibilities
Main Purpose of the Role
Working with the After Sales Coordinator, you will be responsible for providing and arranging support to Service Contract customers. As Field Service Engineer you will provide support to more junior engineers as well as performing all servicing, maintenance and breakdown visits as well as accurately collating and administering callout sheets / records and asset registers for all contract customer records. You will also be required to manage offsite repairs and ensure revisits are completed within the limits of the Service Level Agreement. Assist in the second fix of AV systems by supplying design drawings and cable schedules to the highest possible standard.
Main Responsibilities
- Carry out scheduled maintenance visits in line with the Service Contracts level agreement, including administration of asset registers which must be updated following each preventative maintenance (PM) visit and fed back to the After Sales Coordinator.
- Provide guidance and support to the Aftersales Coordinator and the more junior engineers, showing responsibility to the division as a whole.
- Carry out all service visits as required, with reference to any agreed response time, including timely completion of Service Report and feedback to customer and After Sales Coordinator.
- Carry out any necessary repair works on-site as appropriate and complete necessary paperwork and communication with the After Sales Coordinator.
- Liaise with After Sales Coordinator in regard to all incoming Service Calls logged and attend bookings and feedback to After Sales Coordinator.
- Attend follow up service visits: Document and monitor any outstanding issues and communicate with After Sales Coordinator to organise completion within the schedule and to best meet customer expectations.
- Tracking & Reporting: Complete and present your paperwork to the After Sales Coordinator and keep information up-to-date and accurate.
- Out of hours cover: Normal working hours are as per contract, with the addition of an out of hours on call rota requiring service cover 24 hours a day for 7 days, in a period not more than once in 3 weeks in normal circumstances.
- Any other duties as required by your line manager.
Skill & Experiences
- At least 5 years' experience in a service engineering role and other experience in the Audio Visual and Technological industry.
- Ability to work through unfamiliar programmed systems and learn while applying knowledge from similar systems.
- Proactive approach and able to react quickly and calmly to customer demands.
- Ability to work well independently and provide supervision of other members of the after sales team.
- Must have an excellent understanding of integrated Audio Visual systems, their maintenance requirements, and the software and hardware that comprise them.
- Physically able to complete our service duties which involve manual handling and a daily schedule across multiple sites.