We are currently recruiting for our market leading client based in Uxbridge. They are looking for a Technical Support Administrator to join their team. This is a role that requires dynamic, problem solvers to run through their client support holding high customer service satisfaction at the highest regard.
Key Responsibilities:
- Manage phone calls and correspondence from customers
- Delivering step by step technical support
- Support updating records, Trackers and databases
- Create service reports based on support given over the telephone
- Work closely with multi functional departments to organise maintenance and scheduled works
Key Skills Required:
- Attention to detail essential
- The ability to take ownership of tasks and work on their own initiative within a busy team
- Great communication and interpersonal abilities
- Good organisational skills