Posted by Office Angels London Bridge branch
Job Title: Life Science Administrator
Industry: Pharmaceutical
Contract Type: Temporary
Hourly Rate: £14.20
Working Hours: 37 hours per week
Location: Canary Wharf, London (Hybrid working)
Are you passionate about making a difference in the healthcare industry? Do you thrive in a fast-paced and target-driven environment? Our client, a leading pharmaceutical organisation, is seeking a dynamic and motivated Life Science Administrator to join their team.
About our client:
Our client is a respected and innovative pharmaceutical company that is committed to enhancing and improving the health of millions of people through the effective regulation of medicines and medical devices. They are driven by science and research, and their work positively impacts the lives of patients worldwide.
About the role:
As a Life Science Administrator, you will be an integral part of the team responsible for the day-to-day operation of our client's main enquiry contact channels. Your primary focus will be on resolving customer queries at first contact, logging and monitoring queries, and ensuring a high-quality customer experience. You will have the opportunity to contribute to service improvement initiatives and work closely with colleagues across the organisation.
Key responsibilities:
- Provide excellent customer service in all interactions with internal and external customers
- Resolve customer queries at first contact whenever possible, explaining next steps if required
- Monitor and follow up on unresolved queries, escalating where necessary
- Collaborate with colleagues to provide a single clear response to customer enquiries
- Utilise systems and resources effectively to process customer enquiries and maintain accurate records
- Establish and maintain effective working relationships within a diverse team
- Contribute to service improvement and drive enhancements in customer experience
- Adhere to professional standards in enquiry handling and data protection regulations
Requirements:
- Previous customer service experience, ideally within the healthcare or pharmaceutical industry
- Life Science Degree-level qualification or equivalent experience
- Strong IT skills, including MS Office and databases
Why join our client's team?
- Make a difference: Your work will contribute to the improvement of public health on a global scale.
- Professional development: Our client values continuous learning and growth.
Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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