Recovery Officer (temporary)
Benfleet - 1 day a week in the office
Temporary (3 - 6 months), Full Time
£20 per hour
An exciting opportunity has arisen to join a successful Recovery Team collecting outstanding Council Tax, Business Rates and other income owed to the Council. This role will support with negotiating payment from customers, maintaining accurate records, deciding appropriate recovery actions amongst other responsibilities.
Experience and knowledge of Council Tax or Business Rates and a relevant IT system is essential.
Accountabilities
- To assist with the administration of systems reports and a wide range of recovery methods, including reminders, Final notices, Summonses, 14 day notices, enforcement, charging orders, and insolvency.
- Assessing customers income/expenditure, make special payment arrangements at all stages of recovery, reviewing and monitoring as necessary. Liaise with other stakeholders such as Peabody, Stepchange and CAB.
- Responding to enquiries by letter, email, and in person
- Instigating and reviewing Attachment of Earning Orders and deductions from Income Support, Job Seekers Allowance, Earnings Support Allowance or Universal Credit, ensuring payments are received and allocated correctly.
- Providing support both before and at Court or Valuation Tribunal, preparing paperwork or evidence and dealing with customer queries and making payment arrangements.
- Identifying irrecoverable debts, undertake all relevant checks, and prepare documentation to recommend write off.
- Checking and actioning monthly reports at various stages of recovery to maximise collections.
Important Notice: Noble Recruiting Limited, located in Billericay, Essex, is an equal opportunities employer. With over 15 years of experience, we specialise in both permanent recruitment and the supply of temporary workers. By applying for this role, your details will be processed by Noble Recruiting Limited. For details on how we handle your information, please refer to our Privacy Policy on our website.
Application Status: Due to the high volume of applications, if you haven't heard from us within 14 days, please consider your application unsuccessful at this time.