Your Company:
A leading educational business is seeking a dedicated Customer Service Advisor to join the team in the Bournemouth area. With a specialist focus in online learning and success that dates back many years, this company have become an industry leader and proud service thousands of businesses and millions of professionals eager to advance their learning and knowledge relevant to their role and wider interests.
Your Roles and Responsibilities:
- Acting as the first point of contact for customers who need support, via the phone, email, post or via live chat
- Providing comprehensive support, to ensure that customers can utilise the services provided without issue and giving advice on matters relating to payments, certifications, cancellations and system queries
- Working with internal departments to resolve queries related to both finance and sales, supporting on matters such as payment agreements
- Seeking ways to improve customer journeys
- Seeing customer queries through to conclusion
- Ensuring that productivity targets and work-related objectives are met
- Developing and maintaining working relationships with both internal and external stakeholders including customers, colleagues and suppliers when required
- Encouraging a positive business reputation and seeking opportunities to ask customers to leave Trustpilot reviews when appropriate
- Undertaking ad-hoc admin work as needed and supporting the team by switching between customer service workflows as required
What you will need to Apply:
The ideal candidate for this role will ideally have previous experience in customer service, and most importantly possess really strong communication skills both in verbal and written form, particularly in handling a wide variety of situations, sometimes difficult in nature, to show diplomacy and integrity. Candidates should have a great aptitude for computer systems and IT, alongside applications and operating systems, with a strong ability to learn further platforms when required. Applicants will be able to demonstrate a friendly demeanour, alongside a diligent and organised approach to work, ensuring that customers feel reassured and content with the service provided. A problem solver and quick thinker is what is needed for this role.
What you will get in Return:
For the successful candidate a starting salary of up to £26,000 inclusive of OTEs (with a base of £23,000 to begin with) is on offer to accompany a fantastic peripheral package that will include strong pension and holiday allocations including birthday off, various employee schemes, including a refer a friend scheme, and also various different monetary incentives which may consist of vouchers and discounts/free services provided by the business.
There will also be plenty of opportunities for growth and development within this role and wider team, promising a fruitful and rewarding career within a leading business in its industry. The position holder will join a collaborative and supportive team and will have the support needed to complete tasks and meet targets.
If this excellent opportunity interests you, then please don't hesitate to apply today!