Salary: £42k-£45k plus company car, expenses and commission
Location: London/South East. This is a field-based role but candidate would ideally be located within the M25 to easily access all offices and sites
Vacancy Reference: VR/05182
Role Description:
Bridge Recruitment are excited to announce we are networking for an Accounts Manager on behalf of one of our clients, a leading smart technology facilities service provider working within the commercial cleaning industry. As Accounts Manager, you will be responsible for the execution and daily operational delivery within your portfolio, in line with company policies and procedures. You will lead, engage and develop a highly knowledgeable and skilled Team who will provide a brilliant service experience for clients. The ideal Accounts Manager will have proven experience in a similar role or environment, and will have a full and genuine understanding of excellent cleaning standards.
Responsibilities:
- Lead, set direction and quickly embrace change in this fast-paced industry, implementing changes effectively and positively within your team
- Develop and review your team so everyone can take ownership of client success
- Support your team to seek and act upon feedback to improve individual performance and resolve client issues promptly
- Communicate competently and confidently on key business updates to the team regularly in a clear and simple way, ensuring the messages are fully understood and implemented daily
- Utilise and understand key people metrics, People and Culture policies and procedures to maximise resources and manage performance effectively, engaging your team and retaining staff. Motivate, empower and lead teams through accountability
- Ensure all staff maintain safe working practices through the implementation of Company BICSc and Health & Safety standards and regulations
- Optimise and oversee operations to ensure efficiency and deliver key service commitments within site-specific budgets
- Ensure compliance with company policies and operational guidelines
- Develop strong relationships across internal departments and with clients, acting as the main point of contact to ensure their satisfaction
- Conduct regular site audits and ensure all equipment is maintained in good working order, reporting any defects to your Line Manager
- Participate in the company's Health and Safety Policy and report any dangers, near misses or hazards to your Coordinator/Line Manager
- Be available to work occasionally during unsociable hours, including evenings, weekends and bank holidays when required
- Be actively involved in developing the company culture at all times
- Ensure adherence to Key Performance Indicators (KPIs) by setting clear targets for the team and monitoring performance to achieve and exceed these benchmarks
- Prepare and deliver monthly, quarterly and annual reports on client success metrics, operational performance and team achievements to the Portfolio Director
- Develop strategies to achieve organic growth within the portfolio, focusing on client retention and satisfaction to foster long-term relationships
- Fuse people, passion and technology to create exceptional client experiences, leveraging innovative solutions to enhance service delivery
Requirements:
- A track record of inspirational leadership
- Strong evidence of delivering exceptional service results through a team
- Strong evidence of managing the employee lifecycle while complying with employment laws
- Highly self-motivated and able to act on own initiative
- A track record of using online systems and applications to complete day-to-day tasks such as time and attendance, on-boarding and completing company audits
- Sound understanding of optimisation of site operations and standards for success
- Strong coaching and development skills with experience in completing staff appraisals and setting staff development plans in line with overall company goals
- Effective listening skills that deliver on our client's needs
- Evidence of attaining and exceeding service-related team targets
- Great at networking and building genuine and productive relationships
- Flexibility in working hours and location to meet business needs
- A track record of being able to communicate and liaise effectively at all levels
- Confident and assertive while maintaining confidentiality and discretion
- Methodical and pragmatic approach to working
- Cleaning sector experience
- Excellent time management and leadership skills
- Solution-driven
- Competent IT literacy
- Experience of working with Microsoft applications (Word, Excel, PowerPoint, Outlook)
- Ability to multi-task and prioritise jobs in order of importance
- Excellent attention to detail, flexible, adaptable, and prepared to be 'hands-on'
- Ability to work as part of a team
- Full and genuine understanding of what excellent cleaning standards look like
- Ability to travel between sites as and when required
- Excellent written and verbal communication skills