IT Support Engineer
Location: Wokingham, Reading and Basingstoke (Some work from home, some onsite)
Salary: £28,000 - £40,000 per annum (Depending on experience)
Our client is a small and expanding IT support company providing support services to primary schools in Berkshire, North Hampshire and South Oxfordshire. They have recently taken on several new schools and are now looking for a support engineer to join the team.
As an IT provider, they offer a large variety of products, services and support options to schools. Above all, they pride themselves on giving an excellent service to the schools and often go above and beyond.
The Role
Ideally, you'll be doing IT support already and better still, for a school or an MSP.
As a support technician, you will be expected to help teachers, students and support staff with various IT issues, hardware, software, network, audio-visual etc.
This varied role will include problem solving, hardware and software installation and project work.
You will be dealing with school technicians, teachers and senior staff at schools, so a friendly and helpful manner is vital! You need to be presentable and have the ability to explain sometimes complex issues in plain English.
You will be required to work from home for some of the time and expected to make site visits when and where required.
All staff are expected to maintain high standards of ethics and behaviour, within and outside the company. The world of IT is a fast-changing environment, and this role will evolve to adapt to those changes.
You will report direct to the managing director of Inspired ICT Solutions, but will often be left with a variety of tickets and projects to work on independently
Skills and Qualifications
-
Drivers licence and a car (As you will be required to visits various sites)
-
Enhanced DBS check
-
You will have to be familiar with a number of technologies and systems, including:
-
All Microsoft Operating system, all versions of MS Office and other Microsoft software such as MS Exchange
-
IP Networking & switching technology including LAN, WAN, WLAN, VLAN
-
Wi-Fi system: setup, configure and support
-
Domain services including AD, DHCP, DNS, Group policies, ADFS
-
Physical and virtual server administration
-
Microsoft 365, Teams, SharePoint and ideally InTune
-
Excellent communication skills (written and verbal)
-
Accurate spoken English is essential for this role
-
IT enthusiast with ability to impart that enthusiasm on others
-
Able to prioritise and work to deadlinesUnderstanding of safeguarding policies and proceduresGood level of understanding of GDPR and its implicationsAttention to detail and accuracy in documentingGood interpersonal skillsAbility to resolve problems quickly and effectively
To Apply
If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.