As a group, we've seen impressive year on year organic growth as well as growth through diversification and acquisition. We are keen to build on the fantastic results that we are seeing from our talented sales function and are looking for an experienced Sales Manager to manage a team of 10-15 Sales Executives, whilst also adding value to the overall sales strategy within Knightsbridge Commercial.
The role
We want a hands-on sales leader who will lead by example and play a pivotal role in helping us shape and develop the internal outbound sales team as well as planning for the future & managing recruitment into this team. You will have a proven track record with at least 2 years' experience in a B2B cold calling sales environment. Managing within an appointment setting environment is also a plus, but not essential.
Key Responsibilities
- Day to day motivation and management of a team of Sales Executives, including confidence to plan and deliver meetings
- Setting and appraising performance in relation to Key Performance Indicators (KPIs)
- Carrying out regular performance reviews and appraisals
- Effectively leading the sales team responsible for prospecting & developing new business across multiple channels
- Manage outbound telephone campaigns with regular communication with the marketing department
- Meeting with Sales Managers to discuss telesales strategies
- Ensuring a high level of performance is maintained through on going, on the job training and coaching, including the implementation of contingency plans to improve performance where necessary (addressing any underperformance with emergency plans where required)
- Compiling and presenting sales reports on activity and other quantifiable objective measurements on a Daily, Weekly, Monthly & Annual basis
- Analysing and reporting of sales analytics presenting findings and recommendations to senior management
- Work to minimise staff attrition through the adoption of clear, open communication and staff development
- Create an agreed bonus plan & ongoing sales incentives for the Telesales Executives
- Monthly bonus calculation & adoption of payroll processes
- Delivering and managing performance improvement plans, utilising clear and realistic goals to improve
- Management of sickness and holiday planning
What we are looking for
As a successful and expanding company, we are continually looking for exceptional people with skills across a range of key areas to enhance our growing team. We thrive on offering our employees excellent training that ensures we provide each client or prospective client with high quality services throughout the entire process.
Furthermore, you can look forward to being valued and supported in the development of your professional career. We have created a working environment that allows staff to enjoy what they do while continually expanding their skill set in a comfortable and respectful environment.
Skills you will need
- At least 2 years previous experience working as a Sales Manager in a cold calling environment (appointment setting is a plus but not essential)
- Ability to inspire and motivate a team and ensure they are meeting their targets and KPIs
- Capability to train and up-skill a team of Sales Executives
- Excellent communication, listening and coaching skills
- Goal and results driven individual
- Experience of carrying out performance reviews and appraisals
- Excellent communication, presentation, and negotiation skills
- Excellent time management and organisational skills
- Strong leadership skills
- Strong managerial and sales skills with ability to write and present reports
- Ability to read & analyse data
- Excellent verbal and written communication skills with ability to multitask and work well under pressure
- Highly motivated and detail-oriented individual
- Ability to work independently and collaboratively
- Proficiency in Microsoft Office