Purpose of the Role
At New Eidyn, our Residential Ambassadors are integral to creating an unparalleled resident experience where every detail counts. With a focus on warmth and professionalism, you will be the friendly face that residents and guests rely on for exceptional service. Your role extends beyond traditional concierge duties to encompass a holistic approach to resident management, ensuring that every interaction leaves a positive impact.
As a Residential Ambassadors, your responsibilities span a wide spectrum of tasks essential to the smooth operation of our estate. From managing deliveries and maintaining meticulous records to ensuring safety protocols are upheld and communal areas are immaculate, your meticulous attention to detail and proactive approach will set the standard for excellence. Your role directly contributes to fostering a sense of community and enhancing the quality of life for our residents, making New Eidyn not just a place to live, but a place they are proud to call home.
Joining our team means becoming part of a dynamic community committed to elevating resident living standards. With a flexible schedule that supports work-life balance and opportunities for personal growth, you'll be empowered to showcase your talents and contribute to the ongoing success of New Eidyn. Whether you're assisting with emergencies, engaging in proactive communication with residents, or implementing innovative solutions, your dedication will play a pivotal role in shaping the future of our estate.
Discover the difference you can make at New Eidyn as a Residential Ambassador. Elevate resident experiences and contribute to a thriving community environment.
Key Responsibilities
- Guest and Resident Experience:
- Maintain Brand Presentation guidelines to enhance the Guest Experience.
- Know residents by name and greet them warmly at any opportunity.
- Be polite and personable to all visitors, contractors, and residents.
- Respond promptly and professionally to queries from residents, ensuring swift follow-up.
- Operational Support:
- Receive and organize residents' posts and deliveries following established processes.
- Ensure all onsite logbooks are completed during contractor visits.
- Monitor CCTV and maintain accurate incident reports.
- Manage access systems and ensure all visitors and suppliers sign in and out.
- Assist other team members, building occupiers, and visitors in emergencies.
- Cleaning and Presentation:
- Support the Cleaning Presentation Supervision Team/Deputy Presentation Manager in daily operations.
- Take pride in cleaning duties, focusing on detail and maintaining high standards.
- Conduct spot cleanings and ensure bins are available for regular collections.
- Use bin tow equipment to manoeuvre bins on collection days to designated points.
- Clean and maintain communal areas including litter picking, sweeping, mopping, dusting, and window cleaning.
- Ensure all touch points are cleaned regularly.
- Perform deep cleaning tasks as required.
- Safety and Compliance:
- Adhere to company policies and procedures, including Health and Safety practices.
- Ensure compliance with COSHH and Health and Safety Matters.
- Report any maintenance issues, breakdowns, or safety hazards promptly to the Residential Services Manager.
- Log defects, incidents, accidents, and occurrences accurately and follow up as required.
- Communication and Team Collaboration:
- Maintain positive communication channels with colleagues, neighbours, retailers, and residents.
- Be proficient with onsite handbooks and associated documents.
- Provide daily feedback on completed duties, challenges, and areas for improvement.
- Assist in on-boarding, training, and developing team members as directed by the Residential Services Manager.
- Foster a positive working environment and contribute to a cohesive team atmosphere.
- Assist and support the team and the Building Manager.
Personal Characteristics:
- Ability to work weekends and late nights in accordance with core opening hours.
- Excellent interpersonal skills with the ability to resolve issues effectively.
- Demonstrated problem-solving abilities and a proactive approach to tasks.
- Considered a role model with high personal standards and a positive attitude.
- Motivated to learn and grow, participating in development opportunities.
- Willing to learn.
- Agile, adaptable, and resilient in a fast-paced environment.
- Strong commitment to maintaining safe working practices.
Qualifications:
- Previous experience in a customer service role or residential environment preferred.
- Familiarity with cleaning protocols and procedures is advantageous.
- Proficiency in using cleaning equipment and chemicals safely.
- Knowledge of Health & Safety and Environmental policies is a plus.
- Excellent communication skills, both verbal and written.
Join our team at New Eidyn Development where you can contribute to creating a welcoming environment and delivering exceptional service to our residents and guests.
Working Hours - Variable hours / depending on the business requirements
Salary - £12.50/hr
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Please see our Benefits Booklet for more information.