To provide our customers, both internal and external, with outstanding service and support.
Putting knowledge, skills and learning into practice to ensure IT hardware, software applications, and services across the business are available and performing to the required standard.
Client Details
UK-based grounds maintenance company powered by the latest technology.
Deliver a range of services, including grounds maintenance, winter gritting, landscape construction, design, arboriculture, electric vehicle charging point installation to more than 50,000 commercial properties across the UK.
Description
- The Technical Support Analyst will be responsible for providing excellent customer service for our employees, field teams and clients ensuring all BAU tickets are picked up in a timely manor.
- The Technical Support Analyst will take ownership of incidents and service requests, endeavouring to resolve them in a timely and efficient manner, if this is not possible, escalating them to the appropriate team.
- Responsible for installing, configuring, and maintaining hardware and software across a range of devices and applications.
- Responsible for provisioning and managing user accounts and permissions including onboarding and off-boarding staff.
- Configuration of new accounts and provisioning new hardware.
- Ensuring our IT knowledge base is kept up to date with information gained from resolving incidents and service requests to improve resilience and knowledge sharing.
- Hands on support for our customers onsite based on a weekly rota.
- Responsible for maintaining personal development, striving to learn new skills and technologies to bring innovation and automation to better process and procedures.
- Responsible for the adoption and support of the new application and functionality to the rest of the IT Team.
Profile
Essential
- Demonstrable experience in effective troubleshooting of the Windows operating system.
- Experience in providing excellent customer service in high growth, changing environments, demonstrating adaptability and resilience to deal with ambiguity and technical complexity.
- Working knowledge of Mircosoft Azure, Active Directory, Exchange, and Office 365.
- Demonstrable knowledge of IT Service Management frameworks (ITIL, COBIT)
- Working knowledge of the Microsoft technology stack.
Desirable
- Demonstrable experience in troubleshooting database and data issues.
- Demonstrable experience in effective application troubleshooting skills (web, mobile, API, SAAS).
- Demonstrable experience with Microsoft Dynamics.
Job Offer
- Competitive salary
- Pension
- Free gym access if you are Head Office based or subsidised gym memberships if you are based elsewhere.
- Nursery Vouchers
- Cycle to work scheme
- Travel loans
- Medigold employee support, Free Flu Jabs, online private GP service and a premium subscription to Calm, the wellbeing app
- Training, development, coaching and mentoring plans
- Financial benefits include yearly bonus scheme, access to Wagestream and employee share options