Housing Officer - Partnership with Hammersmith and Fulham Council
Location: Hammersmith and Fulham - 5 days on site
Department: The Economy Department
Pay Rate:£21.52 per hour / Umbrella: £26.73 per hour
Reports to: Housing Manager
We're Hiring!
We are pleased to announce our partnership with Hammersmith and Fulham Council to recruit a dedicated and customer-focused Housing Officer. This is a fantastic opportunity for individuals who are passionate about housing management, community service, and making a meaningful difference in people's lives.
Role Overview
As a Housing Officer, you will deliver a high-quality tenancy and neighbourhood management service to both general needs and sheltered residents. Your role will be crucial in ensuring that residents sustain their tenancies, actively engage in decision-making, and enjoy living in well-managed neighbourhoods.
Key Responsibilities
Tenancy & Leasehold Management: Manage a designated patch of tenancies, ensuring compliance with all agreements and addressing breaches where necessary.
Resident Engagement: Build and maintain effective relationships with residents, enhancing their satisfaction and overall quality of life.
Support for Vulnerable Residents: Identify and support vulnerable residents by connecting them to relevant support services.
Tenancy Audits: Lead tenancy audits within your patch to keep business intelligence up to date on the properties and residents you manage.
Fire Safety Compliance: Identify and report fire safety issues, ensuring all necessary actions are taken to comply with best practice guidelines.
Voids & Re-letting: Work closely with the voids team to minimise rent loss and achieve performance targets.
Housing Advice: Provide high-quality housing advice and signpost residents to appropriate services.
Anti-Social Behaviour Management: Lead on ASB cases, ensuring swift resolution through effective partnership working.
Emergency Response: Respond to emergencies on estates, providing on-site support and reassurance to residents.
Who We're Looking For
We are looking for candidates who possess the following attributes:
Complex Problem-Solving: Ability to navigate complex systems and find effective solutions.
Critical Thinking: Challenge norms using evidence-based approaches and sound decision-making.
Creativity: Bring innovative ideas to improve service delivery and resident satisfaction.
Emotional Intelligence: High self-awareness with the ability to manage group dynamics effectively.
Service Orientation: A commitment to delivering outstanding service and achieving organisational goals.
Why Join Us?
Joining our team means playing a key role in shaping thriving communities within Hammersmith and Fulham. You'll work in a supportive environment where your contributions are valued and your professional growth is encouraged.
How to Apply
If you have the drive to deliver excellent service and make a difference in the community, we want to hear from you! Please apply with your CV for the role.
Become part of a team dedicated to creating vibrant, sustainable communities. Apply now and take the next step in your housing career!