As an Customer Support Executive you will be responsible for dealing with client queries through various channels and administering their accounts. Working as part of an energetic, professional and friendly team who predominantly provide dedicated support to Direct clients; online clients who do not receive on-going advice and are happy to make their own investment decisions. You will be expected to deliver first class customer service at all times. This role requires shift work Monday to Friday, between the hours of 8am and 6pm.
RESPONSIBILITIES
- Inbound and outbound client contact; call, email, online messaging and post
- Document management; ensuring documentation is scanned, saved and archived in accordance with department operating procedures
- Use your initiative to build a rapport and delight our clients, keeping them informed and assisting their needs
- General ad-hoc duties as required by the business or assigned by the Manager
- Take client feedback into account when making decisions to ensure that the service provides the most appropriate service to meet client needs
- Keep line manager appraised of issues affecting performance and service development, proactively suggesting solutions where there is a need
- Learn and maintain a working knowledge of the teams procedures and use your knowledge and experience to suggest improvements where possible