Business Unit: Business Banking, Business Direct
Salary Range: From £22,000 per annum DOE + red-hot benefits
Location: UK Remote with occasional travel required to a hub
Contract Type: Permanent Full time
Be the voice we need. Live a life more Virgin.
Our Team
We are searching for Business Advisers to join our Business Direct telephony team. If you have a passion for delivering fantastic customer service and helping customers with all their business banking needs this might be the role for you! We are looking for highly motivated individuals to provide a best in class, tailored made experience to our small business customers. But don't worry, we will coach, support and encourage you to develop the skills you need.
What you'll be doing
- Providing a fantastic customer experience, you will be the first point of contact for prospective and existing customers.
- Always providing professional and personable service for customers, taking ownership of queries and requests.
- Having meaningful conversations with our customers, you will identify their needs and introduce the right products and services that will benefit them.
- Contributing to the team's overall business objectives, in particular supporting and educating our customers on our digital proposition.
- Maintaining and demonstrating high degrees of data quality and accuracy.
- Ensuring all policies, procedures and FCA banking regulations are always adhered to.
We need you to have
- A genuine passion for customer service and willingness to go the extra mile in order to ensure a brilliant customer experience.
- Good organisational and administrative skills, ensuring all tasks are complete within required timescales.
- Strong verbal and written communication skills.
- A desire to continually broaden your knowledge and share best practices with your team.
- Ability to understand and follow policies and procedures to ensure we keep the Bank and our customers safe.
It's a bonus if you have but not essential
- Previous financial and/or call centre experience.
Red Hot Rewards
- Generous holidays - 38.5 days annual leave (including bank holidays and prorated if Part–Time) plus the option to buy more.
- Up to five extra paid well-being days per year.
- 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
- Market-leading pension.
- Free private medical cover, income protection and life assurance.
- Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.
And there's no waiting around, you'll enjoy these benefits from day one.
Feeling insatiably curious about this role? If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.
We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.
Say hello to Virgin Money
We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, ‘Making You Happier About Money.' Our customer centric culture means that we're able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.
Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.
As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team
Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.
If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.