Credit Controller
- Location: Peterborough
- Job Type: Full-time, 6-month Fixed Term Contract (FTC)
- Reports to: Sales Ledger Manager
We are currently seeking a Credit Controller to join our Finance team on a 6-month fixed term contract. The successful candidate will play a crucial role in managing the company's debtor list and ensuring that outstanding client balances are organised and scheduled for collection. This stand-alone role requires a detail-oriented individual with confidence in client interactions, accuracy in reporting, and a process-driven approach, complemented by experience in a credit control environment.
Day-to-day of the role:
- Accurately report and update the debtor list on a daily basis.
- Adhere to debt collection procedures and track outstanding client balances.
- Communicate effectively with the Sales Ledger Manager, Sales Team, and Customer Service Manager, providing updates on client dealings.
- Focus on reducing company debt and protecting the brand during customer interactions.
- Identify outstanding debt and organise collection priorities.
- Liaise with relevant teams to resolve disputed invoices and ensure all efforts have been made to collect outstanding balances before initiating formal credit control procedures.
- Manage customer relations and chase overdue invoices via telephone and email within agreed timescales.
- Negotiate and maintain payment plans where applicable.
- Investigate and defend against chargebacks as necessary.
- Process card payments through Stripe and follow up on failed CPA payments.
- Maintain an Excel spreadsheet of all uncollected customer balances and provide weekly reports to the Head of Finance.
- Perform other duties as delegated by the Sales Ledger Manager.
Required Skills & Qualifications:
- Proven experience in a credit control environment.
- Strong attention to detail and accuracy in record-keeping.
- Excellent communication and negotiation skills.
- Proficiency in using Excel and payment processing systems like Stripe.
- Ability to work independently and as part of a supportive team.
- Results-focused with a professional and resourceful approach to problem-solving.
- Passionate about delivering excellence and continual development.
Values:
- Results Focused: Efficient in record-keeping, prioritisation, and adherence to deadlines.
- Professional: Deliver operational excellence with a "can do" attitude and assertiveness in customer dealings.
- Resourceful: Enthusiastic about researching techniques and methods for improvement.
- Passionate: Bring enthusiasm and motivation to the job and team, working with initiative.
- Loyal: Demonstrate loyalty to the team and company, being progressive, innovative, and personal in your work.
- Ambitious: Committed to delivering excellence, challenging ideas, making decisions quickly, and maintaining a positive and proactive demeanour.
- Continual Development: Continuously learning and sharing knowledge and experience with others.
To apply for the Credit Controller position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.