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REED is a specialist provider of permanent, contract, temporary and outsourced recruitment solutions
Are you passionate about public service and making a difference in your community? The local police force is looking for a dedicated and professional Front Counters Assistant to join our team in Nelson.
Salary: £12.60 per hour (PAYE)
Contract: Interim (3–6 months, with potential for extension)
Hours: Full-time, varied shift pattern (9:00 – 17:00 hrs and 9:15 – 17:15 hrs)
Location: Nelson Police Station
About the Role
As a Front Counters Assistant, you will be the first point of contact for members of the public visiting the police station. You'll play a vital role in safeguarding the public, recording incidents and crimes, and providing essential support to both the public and police colleagues.
Key Responsibilities
- Handle face-to-face enquiries from the public with professionalism and empathy.
- Record emergency and non-emergency incidents using police systems.
- Manage crime reports in line with national standards (NCRS, NSIR).
- Process intelligence reports and validate driving documents.
- Handle and manage evidence-related property, including weapons and valuables.
- Support with administrative tasks such as bail records, lost property, and visitor management.
- Liaise with external agencies and ensure accurate data entry across systems.
What We're Looking For
- Experience in a customer-facing role, ideally with a customer service qualification.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office applications.
- High attention to detail and ability to manage sensitive information confidentially.
- Understanding of Health & Safety, Data Protection, and Equal Opportunities legislation.
Desirable Qualifications
- Intermediate typing/word processing qualification (e.g., RSA II, ECDL).
- First Aid trained.
Why Join Us?
- Weekly pay through REED with access to benefits including discounts and cashback offers.
- Opportunity to work in a meaningful role supporting your local community.
- Be part of a team that values integrity, public service, and professionalism.
Please note: All roles are subject to police vetting and right-to-work checks.
Please apply now and join us in loving Mondays!
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