The Customer Support role is a crucial position within the business, primarily focused on providing exceptional service and support to the clients and customers. The role involves direct interaction with customers, problem-solving, and ensuring customer satisfaction.
Client Details
Our client is a large-scale enterprise in the retail industry, with a team of over 1,000 employees. Specialising in air conditioning products, they have a strong market presence globally turning over £5 Billion a year. They have 6 offices in the UK, this role will be based out of there Bradley Stoke office in Bristol.
Description
- Provide excellent customer service and support
- Handle customer inquiries and complaints
- Assist with product information and advice
- Resolve issues promptly and professionally
- Coordinate with other departments for customer service delivery
- Maintain customer records and databases
- Participate in team meetings and training
- Adhere to company policies and protocols
Profile
A successful Customer Support should have:
- Relevant educational qualifications
- Experience in customer service or sales role
- Excellent communication and problem-solving skills
- Ability to work in a team and independently
- Knowledge of customer service principles and practices
- Proficiency in relevant computer applications
Job Offer
- £31,000 - £33,000 Salary equivalent
- Potential for flexible working arrangements
- A positive and professional company culture
- Location: Bradley Stoke, Bristol
If you are passionate about customer service and enjoy working in a team, then this Customer Support role in Bristol could be the ideal fit for you.