Job Title: Customer Service Executive
Location: Bidford-On-Avon
Salary: £23,000 - £25,000 ( depending on experience)
Job Type : Permanent
Working Hours: Full Time Hours
Must be able to drive to get to location
Working within the E-Commerce department you will be delivering a professional service to online customers & prospects by ensuring web orders are processed efficiently.
Key Responsibilities:
- Oversee the timely processing of orders from various online platforms
- Responding email inbox queries
- Ensure orders are being followed from initial entry, through to despatch and pick up
- Making sure that the customer receives updates
- Actioning refunds and raise return notes and credit requests
- Understand and implement the clients minimum order value policies
- Lead the maintenance and growth of eBay product listings
Skills and Experience needed:
- Experience in a similar position is essential
- Good Excel skills would be an advantage
- Good attention to detail and accuracy skills
- Excellent verbal and written communication skills
- Excellent verbal and written communication skills
If you feel that your skills and experience meet the required specification and this is the position you have been looking for then do not hesitate in clicking 'APPLY NOW'
Due to the high number of applications we receive, we are sometimes not able to respond directly to each candidate. If you haven't been contacted within 14 days of your application, unfortunately you have been unsuccessful on this occasion.
By applying for this role your details will be submitted to SourceCo and the relevant client related to this vacancy.
SourceCo work in partnership with businesses across the UK who operate within Manufacturing, Logistics, Commercial and Further Education sectors. We provide temporary, permanent and contract opportunities engaging with talented candidates looking to make their next career move.
We know our clients; We know the marketplace; We look for innovation everywhere; We seize the day,
We are SourceCo.