Business Systems Support
Bristol, Barnstaple or Beckington with a mix of office and home-based working
Up to £30k and extensive benefits
We are SEA.
Engineered to protect. We protect what matters - our nations, our waters, our land, our cities, our people, our environment, our world.
Join us.
As Business Systems Support, you'll play a key role in ensuring the quality and integrity of key business systems within SEA's ever-changing environment. You'll investigate technical queries, resolve issues, and provide admin and technical support for ERP and CRM related platforms, covering a wide range of varied applications across all business functions.
Beyond the day to day, you'll work with a range of stakeholders to understand their ongoing requirements, identify system improvements, and help to drive positive change. We're an evolving business so you'll have the chance to make your mark on how our business systems develop into the future, making this a great step in your career.
What we offer
Your work, your contribution, deserves to be recognised and rewarded. Have a look at the benefits we offer:
Work life balance:
- Hybrid/flexible working arrangements
- 25 days' annual leave, plus buy and sell
- Up to 16 days flexi leave accrual
- Half day Fridays
- Reservist in the armed forces receive special paid leave
Family & wellbeing:
- Private medical health insurance & Employee Assistance Program
- All Staff Bonus
- Group Pension Plan of up to 7% employer contribution
- Cycle to work scheme
- Wellbeing centre
- Sports & Social activities
- Employee Discounts portal - online and instore discounts, travel savings etc
- Canada Life GP and financial advice
- Life assurance policy
- Publication and recruitment bonus rewards
- Development opportunities, including LinkedIn learning
Facilities & resources:
- Electric vehicle charging points at all sites
- Private seated lunch areas
- Onsite bistro (Barnstaple office) and free hot and cold beverages
- Onsite showers and toiletries provision
- Free onsite parking
What you'll be doing
You'll join a small but growing team of IT experts supporting an exciting period of change and evolution for SEA. Key aspects of the role include:
- Provide Admin support to Business Systems including ERP and CRM related systems
- Provide 1st and 2nd line support to Business Applications
- Managing the Business Systems helpdesk queue
- Investigating and resolving all types of application support issues/requests
- Work closely with our Business Applications Analyst offering support where needed
- Escalating issues to external supplier for further in-depth analysis
The skills you need
- Application support experience
- Good working knowledge of MSSQL
- Proven analytical and problem-solving abilities
- Excellent customer service skills
- Ability to effectively prioritise work
- Good communication and interpersonal skills, with a focus on listening and questioning
- Good documentation skills
Join us and be part of something smaller - with 300 people in the UK and Canada - doing something bigger: protecting what matters.
If you would like to know more, please
give our Talent Acquisition Advisor Ethan a call on .
SEA0556N