HR Shared Service Centre Assistant
People Services
Grade C
Fixed Term Contract - 18 Months
Our Force, Our Community
Merseyside Police is a dynamic, challenging, and rewarding place to work we take pride in everything we do.
One of the best-performing urban Force to date, as graded by HMICFRS, our strategy is simply to put the communities of Merseyside first. We have a strong focus on continuous improvement in the areas we're passionate about: ending Violence Against Women and Girls; tackling Serious Organised Crime and County Lines; strengthening our approach to Diversity and Inclusion; building trust and confidence through Community Engagement.
You'll be working for a friendly employer who has a passion for investing in our people and creating the conditions so you can thrive and be your best self. You will be based in our newly opened state-of-the-art Headquarters with on-site facilities such as a modern gym, a wellbeing room, a multi faith room, coffee shop and restaurant, along with agile meeting and breakout areas - all equipped with video conferencing facilities.
As the role requires you to build rapports with our contacts, including officers, staff, agency workers and volunteers, the successful candidate will need to have excellent customer care and communication skills. You will also use these skills when making and receiving calls .
Job Purpose:
To support the Team Leader in providing a comprehensive and effective HR Shared Services function to the Force through the effective management of workloads, monitoring of performance and the provision of timely, advice & guidance and quality data.
Knowledge & Experience:
You should hold the Certificate in Personal Practice level 3 (Chartered Institute of Personnel and Development) and an NVQ Level 2 in Customer Services.
Recruitment experience is essential.
Must possess good analytical skills with the ability research and produce accurate and relevant data in order to facilitate the provision of performance management data.
A good understanding of a HR Shared Service working environment, with the ability to adapt to change, challenge where required and use initiative to improve service provision.
It is desirable that the post holder has previous experience in a HR relate environment with experience and knowledge of HR processes and procedures and supporting legislative frameworks to enable correct advice and information to be given to all customer groups.
Possess good interpersonal skills and good oral and written communication skills in order to communicate effectively with both internal and external customers.
Must be IT literate with an ability to use MS Office applications, experience and understanding of HR related IT systems to monitor and ensure high levels of accuracy and data integrity of these systems.
Have the ability to work flexibly and deliver effectively during periods of pressure and prioritise in order to meet required deadlines.
Merseyside Police operates a smarter working policy, and our management teams will be happy to talk to you about how we could meet both your flexible working needs and the needs of the role you are applying for.
Benefits we can offer you:
At Merseyside Police we value our employees, and we provide ample support and training to ensure you excel in your role, alongside receiving benefits such as:
- 25 days annual leave plus 8 bank holidays (pro-rata for part time staff) increasing to 30 days plus 8 bank holidays after 5 years full service.
- Local government pension scheme with contributions from 5.5% to 11.5% depending on your salary.
- Access to on-site gyms - HQ and OCC
- Option to become a member of the on-site unions.
- Discounts from various retailers via the Blue Light Scheme
- Cycle to work scheme.
- Taskers Salary sacrifice car scheme
- Hybrid/Agile working (role dependant)
- Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy and Mental Health Peer Supporters.
- Flexible working opportunities
- Generous maternity/paternity and adoption leave entitlements.
- Sick pay provisions
Our commitment to Diversity, Equality, and Inclusion:
Building a workforce that represents our communities is important to us. We aim to attract & keep people with the best skills & highest potential. We want to attract a diverse range of individuals into our force who might not have considered a career with us before.
We particularly welcome applications from women and black & ethnic minority candidates.
To help us achieve a workforce that represents our communities, we have a dedicated team working to encourage people from diverse communities to build their career with us. They provide support & guidance throughout the application process to candidates from under-represented groups.