We are currently recruiting for Contingent Investigators - Insurancefor a 12-month assignment. Join our client, the Financial Ombudsman Service, the organisation that settles individual disputes between financial businesses and their customers.
As the assignment is performed from home, you will need to provide your own equipment, such as laptop etc and have a reliable internet connection and appropriate environment for carrying out the assignment.
The assignment will require you to investigate both sides of a dispute and then make a fair and reasonable decision on the outcome. You'll begin your assignment by joining our internal training programme, conducted remotely, to ensure we are setting you up for success. The cases will relate to insurance products, services, and providers.
The ideal candidate for this assignment will -
- have experience of resolving complaints/disputes and being the decision maker
- have knowledge of the general insurance market, particularly motor insurance or buildings insurance
- have excellent problem solving and decision-making skills, with outstanding attention to detail
- have a focus on quality, customer service and doing the right thing
- have great written communication skills. You'll need to provide a persuasive, accurate and credible account of the complaint outcomes you reach.
- and you'll need excellent verbal communication skills. You'll need to be able to handle customer enquiries on the telephone, building rapport and remaining composed under pressure.
- have experience managing conflicting deadlines with great time management skills
Essential criteria -
- The ability to critically assess evidence, judging how relevant, plausible and reliable it is
- The ability to work at pace and deliver high quality work at volume
- The ability to shift focus at short notice and adapt to differing ways of working
- Produce bespoke final outcome letters with little to no spelling/grammar errors
In return you will be rewarded with a generous day rate - with in-depth training and support. Your knowledge will grow quickly, and this is a genuine opportunity to work with an exceptional company.
Important information:
- Pay rate pre-accreditation - PAYE £162.14 pd, Umbrella £210 pd, or £188 deemed PSC pd
- Pay rate post-accreditation - PAYE £217.70 pd, Umbrella £260 pd, or £225.30 deemed PSC pd
- Location - fully remote (must be working in the UK - for the purposes of the assignment, the UK is defined as England, Scotland, Wales and Northern Ireland)
- Duration - 12 months temporary assignment
- Equipment - must use your own equipment
- Start date - 21st October 2024
Should you have the right experience or feel that your skills are relevant and transferable to this assignment, please apply with your most up to date version of your CV and we will be in contact to give you more information.