Apprentice IT Service Desk Technician
Leeds - Brewery Wharf
About QA:
QA is the UK's leading provider of tech and digital skills, including funded workplace learning programmes and apprentices. We're currently on an exciting growth trajectory and are looking to welcome an Apprentice into our IT Service Desk team based here in Leeds.
We play a key role in tackling the UK's alarming nationwide shortage of digital skills head-on, and partner with most FTSE 250 companies to help provide innovative solutions for these much-needed training shortages. We're talking some of the largest global brands!
About the Position:
Are you someone who's looking to get started in a brand-new career, or wants to take a shift in their current one? If you're looking for an exciting opportunity in an IT department with a progressive Team and Company, where you can really develop new skills and start a rewarding career this may be the perfect role for you!
You'll be joining QA as an IT Service Desk Apprentice for our IT Team, providing support with various support tasks that are vital for our efficiency and continued success. Also working as part of our wider IT team, you'll play a key role in the continued growth of QA.
Key Responsibilities:
Supporting colleagues who will be calling the dedicated QA IT Helpdesk number with issues their access right, application faults etc.
Provide 1st line support to internal and external customers & being the first point of contact, we want someone who will make a great impression and help resolve any incidents, where possible.
About You:
Confident on the phone and will have an interest in IT/Computing possibly have built your own PC's or are supporting friends and family with their IT issues and wish to make this into a career.
You'll need a positive attitude towards getting the job done, while working to support the people services team, a desire to learn and provide an excellent service.
You will have the ability to take responsibility for faults and work requests, and proactively seek resolutions for customers while keeping them informed of progress.
What We'll Do For You!
As an Apprentice at QA, you'll gain on-the-job experience, earn a salary, and receive all your training at no cost to you - completely debt-free! We're offering you Level 3 Apprenticeship along with our strong benefits package; 27 days holiday plus ability to purchase 5 more days, 3 days a year fully paid training, 2 days a year paid charity volunteering, Medicash (healthcare moneyback scheme)
How we'll help with finance matters
In addition to pension, group income protection and life assurance, QA are offering you an annual pay review, access to our employee discounts benefit hub with hundreds of deals and savings on goods and experiences, season ticket loan, tech scheme and an employee referral scheme.
Personal growth
Learning and opportunity is at the core of what we do - and that applies to you too!
You'll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you'll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content from Circus Street and Cloud Academy on a variety of tech and business topics. Or perhaps you'd like to enrol on a Degree or Masters programme to enhance your skillset or learn new things.
Our people
We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual preference, or if you are disabled or a carer, we welcome you and the alternative perspectives you bring to our diverse family. We're proud of the progress we've achieved over the last few years to build an inclusive culture and celebrate our diversity - our rankings on The Inclusive Top 50 UK Employers List are a testament to this.
We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.
If this is what you're looking for, here are the next steps:
Hit the apply button and register on our QA website to fill out our quick and easy application form. If you'd like to hear more about the role you can find me on LinkedIn - Tim Heaney or email me: - happy to help!
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