Your new role
You will lead the design and implementation of the Service Configuration Management practice, including creating a comprehensive roadmap, goals, and objectives. Furthermore, you will engage and manage relationships with stakeholders to ensure alignment and support for the practice. You will also align, document, and maintain policies, processes, and procedures, ensuring periodic reviews and updates. Moreover, you will address and resolve any cross-functional issues that arise within the practice. Additionally, you will lead the creation and agreement of all relevant data models.
In addition, you will oversee design and build activities in a multivendor environment and support the Request for Proposal (RFP) process. You will develop the organisational design for the Service Configuration Practice and its operations. You will ensure consistent execution of the service across the organisation, integrating with other processes, systems, teams, and roles. Furthermore, you will establish monitoring, measurement, and reporting mechanisms to track the performance of the practice and report to senior management. Finally, you will foster a culture of continual improvement within the Service Configuration practice.
What you'll need to succeed
- Leadership Experience: You must have proven leadership experience in Configuration Management strategy and practice.
- ITSM Expertise: You should have a deep understanding and experience in IT Service Management (ITSM), specifically in Configuration Management, and be able to co-ordinate the setup of tooling integrations and Asset related data feeds to drive the population of Assets into the ITSM toolset
- Stakeholder Engagement: You must have strong skills at engaging and managing stakeholder relationships.
- Policy and Process Knowledge: You should have expertise in aligning, documenting, and maintaining policies, processes, and procedures.
- Problem-Solving Skills: You need the ability to resolve cross-functional issues effectively.
- Data Model Proficiency: You should have experience of leading the creation and agreement of data models, and define and agree with the underpinning data model for the Configuration Management Database (CMDB)
What you'll get in return
- £600 - 650 per day rate outside IR35
- Ability to work on a hybrid basis
- An initial 6-month contract with the view to extending
What you need to do now
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