Our client is a leading supplier of Print machines and consumables to mainly a trade only market. Working with leading manufacturers from around the world, they offer a carefully selected range of innovative technologies, independently sourced inkjet media and unrivalled technical support.
Their Large Format supplies range includes inkjet canvas in polyester and cotton, backlit and colour separation films, FOGRA proofing papers, photo papers, Pop Up and Roll Up films, scrim vinyl banners, self adhesive matt and glossy vinyls, fine art papers, poster papers, lamination films, mount films and large format inks. Their display products include canvas stretcher bars in a choice of profiles and roller banner stands in all the popular sizes.
This role is to provide exceptional customer service to their clients.
To deal with all customer queries, written and oral, in a professional and courteous manner, including receiving incoming calls, taking telephone orders and/or directing to correct personnel; promoting new products as appropriate and encouraging repeat orders; receiving visitors and performing reception duties in a professional, courteous manner.
Prepare customer daily sales orders ready for dispatch by the warehouse team, ensuring products, pricing and credit terms are correct
Maintain up to date customer records using the various company database applications (e.g. Sage, Courier Databases, MS Excel, CRM etc). . Provide internal data analysis as requested.
- Previous experience in a customer focused role required.
- Vocational qualification in customer services also desirable.
- Good understanding of Microsoft Word and Outlook.
- Experience of Sage accounts package desirable but not essential.
If your the right person for the role our client will give you full support and training to meet their standards.