We're looking for a Meeting and Events Assistant who will be the face of our business, delivering exceptional customer service across both of our City Campus and Coach Lane Campus. You will be the face of Chartwells, Northumbria University offering excellent service to our students, university staff and customers. You'll join a team that takes a real pride in what they do - pride in our food, pride in our brand but most of all pride in our people.
This role is contracted to 40 hours per week, working 5 days over 7. Due to the nature of the role, there is no set shift pattern, therefore, hours and schedule pattern will vary dependant on the business.
As a Meeting and Events Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. In return, you will have the chance to progress with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Your key responsibilities will include:
- Serve all food and beverage to the highest standard in line with SOPS.
- Ensure all food and beverage is delivered on time as per client requests.
- To ensure service counters are fully equipped and clean.
- To clear all areas of equipment and hospitality items at the end of the day.
- Ensure correct labelling of products, food hygiene and allergen processes are adhered to.
- Work closely with the Kitchen team to ensure the smooth running of each event.
- To drive the work van between City Campus and Coach Lane.
- Handle customer feedback and resolve any minor complaints with professionalism and care, escalating to the Hospitality Supervisor and Manager if needed.
- To report health and safety issues to your line manager, including all accidents and near misses.
Our ideal Hospitality Assistant will:
- Customer service focused.
- Can work as a team but also willing to act on their own initiative.
- Ability to work under pressed whilst maintaining a positive attitude.
- Attention to detail.
- Always represent the Company in a positive manner.
- All company / client policies and procedures to be adhered to at all times.
- To complete all company training within set timeframes.
- Be prepared to assist colleagues in a willing and positive manner, including assisting with other duties in other units as required.
Essential Criteria:
- Clean Full UK driving licence as you will be required to drive the work van – you do not need to have your own vehicle.
- Must be over 18 years old due to company insurance.
Desirable Criteria:
- Previous experience in a catering/ hospitality environment.
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Free meals whilst on shift
- Free on-site gym membership
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Regular emails filled with the best discounts and savings available
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
Part of Compass Group UK&I, Chartwells is the leading provider of catering and support services to the education sector. For over a quarter of a century Chartwells has been focusing on helping those in education to build strong bodies, sharp minds and lead long healthy lives. Every week, Chartwells serves millions of nutritious and delicious meals to pupils and students in primary and secondary schools, academies, independent schools, colleges and universities across the UK.
Job Reference: com/2808/91083001/52675885/BU
Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!