Can you speak Japanese? Do you have experience of having worked/lived in Japan and have excellent customer service experience? Have you worked in the travel industry and would like to further your career with a dynamic travel company in Bristol? I am looking for a travel Experience Specialist, to work in the Customer Experience team to assist clients with any issues that may happen while travelling in Japan. This would be working full time to cover Friday - Tuesday with days off during the week. You will get an excellent salary of up to 30k plus bonus and weekend extra payment. You will need to speak a good level of Japanese for this role.
The Customer Experience team plays an important role in monitoring the day-to-day travel environment, surveying everything from air and rail services through to weather events and public health risks, to keep travellers abreast of any potential issues that might arise.
DUTIES:
Answering customer inquiries, requests and issues by telephone and email??
Coordinate with the operations team and travel consultants on customer experience issues?
Handling incidents and issues in TESS
Troubleshoot during service disruptions - earthquakes, typhoons etc?
Liaise with service providers to ensure seamless service delivery?
Participate in projects during low season in order to improve service quality??
Seek every opportunity to enhance clients' experience within destinations
EXPERIENCE REQUIRED:
Excellent communication skills and a calm, composed manner?
Experience of travelling in Japan and knowledge of the country?
A confident phone manner in both English and Japanese?
Proficiency and confidence in using Microsoft Office and various software.
Passionate about customer service??
SALARY:
Base salary of £27k - 30K plus extra payment for working weekends and annual discretionary performance (individual and company related) bonus. 25 days annual leave, rising by one day each year to a maximum of 28 days, day off on your birthday and many more company benefits
TO APPLY:
Please send your CV to or follow the link TO APPLY - For further information please call Suzanne at Travel Trade Recruitment on .