Bookings administrator
- Location: Park Square West, London
- Job Type: Full-time
- Salary: 13.15- 14.15 per hour
- Hours: 37.5 hours per week, shift patterns Mon-Fri 7am-8pm, Sat 7-5 & Sun 8-4, including bank holidays
Our client is looking for a temporary administrator to join their Cancer administration and bookings team to play a crucial role in managing and processing various medical and administrative appointments and inquiries, ensuring a seamless and efficient experience for all stakeholders.
Day-to-day of the role:
- Process and manage requests for various medical appointments and inpatient stays, ensuring accurate bookings and capturing all necessary data on Meditech.
- Liaise closely with clinical teams to ensure all special requirements are noted and communicated effectively.
- Handle pre-authorisations, verifications, and payments for treatments, maintaining close communication with patients, insurers, and sponsors.
- Provide timely confirmations and necessary information to patients via post and email.
- Prioritise daily tasks and ongoing workloads to meet agreed timeframes.
- Continuously review and suggest improvements to processes for recording patient data to enhance data quality.
- Maintain strong working relationships with various internal departments to streamline patient and consultant pathways.
- Cover for colleagues during absences and undertake additional duties as required to ensure smooth department operations.
Required Skills & Qualifications:
- GSCE's or equivalent in Mathematics and English.
- Proven ability to work effectively with diverse backgrounds and healthcare professionals.
- Experience in a busy administrative setting with a diverse workload.
- Strong data collection and entry skills, with experience in cash/credit card handling.
- Excellent organisational and interpersonal skills, with a strong sense of patient focus.
- Proficient in Microsoft Office: Word, Excel, Outlook.
- Good written and verbal communication skills with an excellent telephone manner.
- Ability to work under pressure in a fast-paced environment and prioritise tasks independently.
Benefits:
- Competitive salary and comprehensive benefits package.
- Opportunities for professional development and training.
- Supportive team environment in a reputable healthcare setting.
To apply for the position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.