Term-time only (39 weeks per year)
Hours of work: Monday to Friday 4pm - 9pm and Saturday 8am - 1pm.
To undertake a range of duties to ensure the safe and smooth running of all services/activities based at a busy centre in Redhill. You will be Duty Officer, responsible for open and close of the building and the administration of building support tasks, including bookings, ordering of equipment and food safety checks. You will cover reception and deal with general enquiries and any needs of our users. A good service ethos is essential, ability to work using your own initiative and a can do, proactive, energetic attitude towards your work and people is a must.
- Opening and closing of the Centre, depending on shift, and ensure the safety of the area in adherence with procedures.
- To ensure Health & Safety procedures are followed, i.e. fire evacuation, safety of facility users, assisting with any accidents that occur and giving first aid if needed.
- To follow safeguarding policy to ensure that vulnerable adults and young people are properly protected.
- Setting up/down rooms for hire including equipment, checking for damage and ensure it is safe to use.
- Overseeing rooms and facilities, general tidying and ensure all areas are safe including storage and outside spaces.
- Assisting with reception duties including taking payments for activities, answering visitor enquiries and promoting services.
- Answering the telephone and deal with enquiries or forwarding on to appropriate Team.
- Complete food safety and hygiene checks, maintaining records as required.
- Fire warden duties
- Dealing with any incidents whilst on duty and recording on My Concern.
- Supporting Teams who run services in the centre
- Act as concierge as necessary.
Building Administration
- Identifying any maintenance needs and logging requests, progressing outstanding works and overseeing any works being undertaken when on site.
- Maintain supplies of the centre's cleaning and household products by running efficient stock control and cost effective purchasing of supplies.
- Re-stocking and purchasing of first aid supplies, keeping all kits full and in date.
- Supporting Hirers with enquiries, invoices, hold agreements and dealing with bookings.
- Maintain the Sovereign Centre calendar for all bookings.
- Complete building inductions, maintain key presses and up to to date key holder list.
- Ensuring DO pack, PEEP forms and building risk assessments are reviewed and kept up to date.
- Create, fill and distribution of monthly DO rota for the centre.
- Keeping building paperwork and on-line folders safe, secure and up to date.
- To support and promote all services which run from centre as required.
- Attend and participate in relevant internal/external meetings and forums related to the CYP services activities.
- Supporting the wider work of the Association including charity events.
- Any other duties are required to be performed within the grade and renumeration of the role.
- We are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults. This role will require an enhanced DBS disclosure (with barred children/vulnerable adults). We require you to understand and demonstrate this commitment and attend any required training.