Job Description
We are working with a client in search for a 2nd Line Support Engineer in Colchester. The role is full-time with 5 days a week on site with the ability to respond to necessary fieldwork needing to be completed. The client is looking for an appropriately experienced individual with great problem-solving skills to take on this role with potential for progression within the company in the future.
They will need to be able to:
- Provide support to clients with technical issues that have been escalated from the 1st line support team whilst simultaneously ensuring customer retention and service levels are maintained.
- Perform necessary, routine maintenance and updates to applications, operating systems and anti-virus software.
- Confirm factors such as IT Policies, procedures and security standards are being considered and abided by.
- Establishing and maintaining technical documentation that can range from technical diagrams to knowledge articles.
- Necessary to attend customer sites to complete jobs around various IT installations and maintenance checks.
- The ability to troubleshoot and resolve hardware and software issues with customer workstations, laptops and mobile devices - providing guidance and expertise.
Skills Desired:
- Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications.
- Knowledge with virtualization technologies such as VMWare and Hyper-V.
- Excellent knowledge of networking concepts such as: TCP/IP, DHCP, DNS, and VPN.
- Familiarity with troubleshooting and resolving issues linked to Microsoft 365.
- Strong communication and interpersonal skills are necessary with the emphasis on an ability to convey technical information to non-technical stakeholders.
- Knowledge of Active Directory and user account management.
- Familiarity with simple server administration demands such as user management, file shares and security.
Please apply to this ad if you are a highly skilled 2nd Line Support Engineer with experience working in an MSP Environment. A clean driver's license is also required.
Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.
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