Job Title: CAFM Technician
Job reference: SF240516
We are currently recruiting for a CAFM Technician based in Manchester, to support the management of Estates asset management technology system (also known as the CAFM system) and asset maintenance process
Key responsibilities / duties:
- Become the estates subject matter expert on asset allocation between Estates and other University departments through understanding existing maintenance policies, processes and procedures.
- Manage the Estates asset database to provide an up-to-date record of assets the department are responsible for managing including obtaining asset information from other teams and amending the database to suit.
- Maintain Planned Preventative Maintenance (PPM) activity charts to ensure that the delivery of planned activity is effectively instructed and recorded.
- In conjunction with the software developer create and maintain standard CAFM system import templates to facilitate the import of data as and when required.
- Support the importing and exporting of asset, supplier and finance data to the CAFM system ensuring interfaces are operational and maintained. You will work closely with our service partners to regularly review the status of system inputs and interfaces and test their accuracy.
- In conjunction with the Budget & CAFM Supervisor, support the integrity of the CAFM system which holds information relating to our buildings, assets and estates records and be a system super user on its operation. Deputise for the Budget & CAFM Supervisor in their absence
- Support the production and maintenance of asset management user guides including the use of the CAFM system and support the training of all system users through providing a ‘train the trainer' service.
- Support the CAFM user community through offering helpdesk support via various means of communication such as telephone, video call and email as well as delivering training sessions.
- As CAFM system super user solve any issues arising with the system including escalating to the software developer ay issues requiring detailed technical solutions, and work with the developer to understand issues, their solutions and resolution timelines.
- Manage defined asset maintenance processes including using system workflows where appropriate to initiate work orders and control University maintenance operations.
- Track maintenance work orders to completion through the CAFM system (or manually if out of system maintenance operations) recording order status and any issues identified from each order.
- Export work order data from the CAFM system / gather out of system maintenance operations data to produce a database of work order information.
Essential Knowledge, Skills and Experience_:_
- Excellent organisational skills
- Experience with Concerto
- Report & KPI writing
- Excellent oral and written communication skills with the ability to communicate effectively with both technical and non–technical staff.
- Excellent interpersonal skills with the ability to work closely and effectively with staff at all levels within the organisation.
- Excellent communication skills
- Sound IT knowledge and experience.
- Capable of working in a demand driven service.
- Process and Procedure writing skills
- Qualification in or Knowledge of Mechanical & Electrical Building Services
- Basic report writing skills
- Experience with Personal Digital Assistant (PDA's) systems
- Understanding of Health Technical Memorandums (HTMs) and any Statutory and Technical requirements for the operation and maintenance of plant and engineering services
Desirable Knowledge, Skills, Experience and Qualifications:
- Qualification in or Knowledge of Mechanical & Electrical Building Services
- Basic report writing skills
- Experience with Personal Digital Assistant (PDA's) systems
- Understanding of Health Technical Memorandums (HTMs) and any Statutory and Technical requirements for the operation and maintenance of plant and engineering services