Our client are looking for an enthusiastic Quality Administrator to join their Head Office in Christchurch, you will be joining a successful and global company with offices across South Africa, Hong Kong, Shanghai, Vietnam and the UK.
As Quality Administrator you will help the Quality manager coordinate the activities required to meet the quality standards set for a range of FMCGs
Client Details
Our client is a well established company in the Christchurch area of Dorset. Their mission is to inspire, manufacture & deliver products that make people feel better in a sustainable way and this has been at the heart of the company since it was founded in the early 1990s.
Our client continues to adopt a pioneering & entrepreneurial approach today across our Health & Beauty, House & Home and Foods & Snacks divisions. They are proud to continue positively disrupting markets through over 250 customers across the globe and continuing helping their customers feel better in a sustainable way.
Description
The key responsibilities for the Quality Administrator role are:
- Review all customer requirements and ensure they are being met and evidence is documented - for example, the use of cruelty free certified ingredients, sustainable palm, vegan raw materials, recycled plastic. Review and implement procedures to capture and report this data internally and externally.
- Monitor and report internal standards and targets for product quality, safety, and legality. Keep abreast of evolving legislation, (UK Reach, EU REACH, Biocides, Detergents, Plastics) and advise technical and development colleagues in advance of any regulations coming into force. Work closely with external bodies such as CTPA, UKCPI.
- Measure and trend complaints from all customers and communicate trends to supplier partners - propose and implement corrective action plans where trends are identified.
- In the case of a serious consumer complaint, help the Quality Manager carry out a full investigation with route cause analysis and liaise with the consumer or retailer to agree corrective action plans.
- Where necessary set up and maintain internal controls and documentation procedures.
- Maintain and improve existing Solent policies and make suggestions for changes and improvements and how to implement them.
- Measure performance and identify any areas of weakness, recommending and implementing improvements.
- Liaise with cross functional team to provide training, tools, and techniques to enable others to achieve quality standards.
- Where appropriate - devising and establishing quality procedures, standards, and specifications for a newly acquired businesses - ultimately integrating these into the wider Solent Group quality management system.
- Co-ordinate with the Quality manager and Technical managers to plan and oversee internal quality testing, reporting results and plans for product improvements where necessary.
Key Skills
- Excellent communication and interpersonal skills
- Excellent analytical and problem-solving ability
- Planning and project management skills
- Persistence and the ability to influence others.
- The ability to lead and motivate a team.
- A strategic approach to work
- The ability to facilitate change.
- Skills in numerical and statistical analysis
- Good attention to detail
An understanding and appreciation of other people's work disciplines, such as supply chain, commercial and product development.
Profile
The successful candidate for the Quality Administrator role is someone with the following:
- Some experience in a technical quality management role would be advantageous.
- Retail or retail supplier experience and/or brand quality experience.
- Excellent people, presentation and communication skills.
- Good working knowledge of Quality Management Systems, manufacturing procedures, HACCP, BRC, Allergen Controls, Ethical Requirements, Internal Auditing, third party and retailer accreditation systems and Codes of Practice.
Job Offer
The candidate for the Quality Administrator role will receive:
- Competitive salary
- Hybrid working
- Start Immediately
- Full Time
- Holiday package