Product Owner - CRM & Marketing
London or Basingstoke (Hybrid)
9 Month FTC
£60,000 - £80,000 (pro rata for 9 months) + Benefits
August Start
We are working in partnership with an established international luxury retail brand. Over 300 employees and operating in multiple countries, they are family-owned.
This role would be perfect for someone who is customer focused, data centric and has a strong understanding of CRM, Customer and Marketing who wants to join a brilliant culture with a product led approach.
Benefits Include 28 days holiday (pro rata), Private Medical, Life Insurance, a generous employee discount and more.
Job Responsibilities Include
- Convey and executive the company's vision for products that support marketing, sales, and service, understanding the value of Customer Relationship.
- Measure and set goals for the customer management products to continuously approve
- Build relationships across the business and champion great customer relationship management
- Work closely with the technical teams to ensure the solution design process is effective at each stage
- Collaborate closely with Insight & Analytics to embed actionable customer insight into the new tools
- Own end-to-end capability that is integral to the success of the business.
- Work with technical, Change and Delivery teams to effectively prioritise and manage design builds and changes.
- Represent the customer and provide feedback to the team on performance of the product in the market and against targets.
- Collaborate with other Product Owners, Head of Product Management and Business Owners to support the development of the product roadmaps and strategy.
- Provide regular companywide communications regarding progress, releases and celebrate successful outcomes.
What We're Looking For
- Data driven and customer centric approach with an understanding of customer journey and customer lifecycle.
- Significant experience building customer management processes and platforms, (CRM for sales, service, and marketing)
- Experience of crafting compelling Customer Experiences through data and analysis
- Strong collaboration skills with the ability to make relationships with all levels of stakeholders across a business
- Ideally experience in a Product Owner role - but with a background is customer success / voice of customer / CRM Management Positions rather than digital and technical.
- Experience working in an agile environment a bonus
- Open to candidates across all industries, though retail or Ecommerce would be a bonus.
If this role is of interest, please apply below or send your CV or Coverletter to