Tim's Tiles is an independent retailer of tiles and bathrooms, offering a wide range of high-quality products to both residential and commercial clients. With a commitment to excellence and customer satisfaction, we pride ourselves on our extensive selection and knowledgeable service. We are currently seeking a Manager to join our friendly team in Poole, Dorset.
As the Showroom Manager at Tim's Tiles, you will be responsible for overseeing the daily operations of our showroom, ensuring an exceptional customer experience, and driving sales growth. You will lead and motivate a team of sales associates, maintain showroom standards, and manage stock efficiently. If you don't meet all our requirements but like the sound of the role, we encourage you to still apply. We are looking for genuine, honest and hard-working people above anything else. If you are passionate about creating positive customer journeys and enjoy working in a supportive, fun environment, you'll fit right in with our team.
Key Responsibilities:
- Manage and inspire a team of showroom staff to achieve sales targets and provide excellent customer service.
- Develop and implement effective sales strategies to maximize revenue.
- Oversee showroom presentation, ensuring displays are attractive and products are well-organized.
- Handle customer inquiries, provide expert advice, and resolve any issues promptly and professionally.
- Monitor inventory levels, manage stock replenishment, and coordinate with suppliers.
- Conduct regular staff training and development sessions.
- Research, identify and contact potential new business and customers.
- Maintain a clean, safe, and welcoming environment for customers and staff.
- Analyse performance metrics to identify areas for improvement.
- Collaborate with senior management to plan and execute development strategies.
Requirements:
- Proven experience as a Showroom Manager or in a similar retail management role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Knowledge of tile products and/or interior trends is highly desirable.
- Sales-driven with a track record of achieving targets.
- Exceptional organizational and problem-solving skills.
- Proficiency in written English, basic math and competent in using MS Office.
- Ability to work flexible hours, including weekends and holidays as needed.
Benefits:
- Competitive salary with performance-based bonuses.
- Company pension.
- Additional annual leave for length of service.
- Onsite parking.
- Employee discounts on products.
- Supportive and friendly work environment.