To answer patient enquiries and action daily pharmacy administrative tasks.
Key Responsibilities of a Customer Service Administrator
- Answering phone calls regarding patient prescription queries and product information
- Addressing emails
- Liasing with clinics and healthcare professionals regarding patient queries
- Carrying out administrative tasks relating to Import/Export of CBM's
- Directing requests and unresolved issues to the designated person
- Keeping records of customer interactions and transactions
Key Competencies of a Customer Service Administrator
- Customer service
- GCSE or equivalent level
- Numerate (GCSE or equivalent level maths)
- IT literate, Microsoft office and SAP
- Ability to self-manage and prioritise and plan effectively
- Strong communications skills, both written and oral
Due to the large volume of applications we receive for each position we will only be able to respond to applications received with the relevant skills. Should you not hear from us within a week, unfortunately on this occasion your application has been unsuccessful.
March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. Please note that by applying for this vacancy you accept March Recruitment's Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.
Consultant: Donna Jackson