Job Title: Motor Claims Apprenticeship, Insurance Practitioner Level 3,
Salary Range: £24,100 - increasing to £27,100 after 30 months
Location: Gloucester
Closing Date for applications: Monday 7th October 2024
Please note whilst this role is hybrid, there will be an expectation for you to work in our Gloucester office for the first few months.
Ageas' claims department is the beating heart of an insurance company, when our customers need us, we're there for them in their time of need. In the UK, it's the law that you have to have motor insurance in order to drive on the road. No one takes out these policies in the hope or expectation of being involved in a crash, but accidents do happen and often it can be an extremely distressing situation. Our role from the moment we're called upon by our customers is to make the process as pain free as possible, providing them with help and support, ensuring their claims are handled accurately and efficiently. The goal of the motor claims department is to control our claims costs, while providing excellent customer service. In achieving this goal, we can competitively price our products, meaning we feature on the big price comparison websites and attract more customers. With motor insurance being such a fiercely competitive market, this is no mean feat. We have many teams and departments working & collaborating together to constantly improve and optimise:
- Our processes and strategies - Our technical ability to handle complex claims, these can include high value vehicles, serious and catastrophic injury - Our ability to collate, analyse and weaponise data to our advantage - Our commercial savviness to leverage the best deals and manage relationships with suppliers and competitors - Our capacity to detect and fight fraudulent claims - Our capability to offer a modern and digital offering to our customers
What are level 3 apprenticeships?
Level 3 apprenticeships are programmes designed to offer full time work by an employer, whilst supporting progress towards a recognised apprenticeship qualification at level 3. In this instance completion of the apprenticeship will also mean attaining the Chartered Insurance Institute's Certificate in Insurance, a core qualification for insurance staff working across all sectors of the profession**.**
Throughout your training, we will encourage you to work proactively and be accountable. While you're learning the role of a Motor Claims Handler, you'll be coached on how to manage your allocation efficiently and prioritise urgent caseloads while ensuring you support our customers. This will include:
- Establishing who is at fault for an accident in order make a recovery from the responsible driver or their insurers.
- Keeping the non-fault person's claim costs to a minimum when our customer is responsible.
- Identifying and investigating fraud so claims are not paid where fraudulent activity is proven.
As a Motor Claims Apprentice you will:
- Work towards your Insurance Practitioner Level 3 Apprenticeship which includes the Chartered Insurance Institute's Certificate in Insurance
- Earn as you learn – no study fees.
- Link in with other areas of the motor claims department and wider business so you understand how we all work together
- Build your knowledge of claims considering our strategy around recoveries and spend
- Engage with your peers and other departments as part of the process
- Communicate with external parties such as the policyholder, our suppliers, other insurers, solicitors, brokers
- Be focussed on self-development and personal mastery
- Learn in a collaborative and supportive environment with a mix of office and work from home
What we are looking for you in you:
- Expected grade - 3 ‘A' levels at A-C (grades 4-9) or equivalent
- You will need to complete Level 2 Functional Skills as part of the apprenticeship if you do not have Maths and English at GCSE (level 2)
- A hunger to learn and develop your skills
- Be an excellent communicator with strong attention to detail and accuracy
- The ability to influence and persuade
- Be able to multitask and prioritise
- Positive attitude and self management
- Resilience and adaptability
- Proactivity and problem solving
At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK.
Flexible Working - Smart Working @ Ageasgives employees flexibility around location (as long as it's within the UK). We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days.
Supporting your Health – Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities – Yoga, Mindfulness.
Supporting your Wealth – Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.
Supporting you at Work - Well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more.
Supporting you and your Family – Maternity/pregnant parent/primary adopter entitlement of 16 weeks' at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks' full pay.
Benefits for Them – Partner Life Assurance and Critical Illness cover
Getting Around – Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover
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