- Amazing company benefts!
- Entry Level role
- Based in Maidstone, Kent
Talent Guardian is partnering with a renowned company in Maidstone to find a motivated Case Manager to join their team!
Key Responsibilities
People Related Tasks
- Build and maintain relationships with new and existing clients.
- Serve as the main contact for queries on mortgage applications from Offer to Completion.
- Provide timely, accurate responses to calls, enquiries, and correspondence.
- Liaise with Mortgage Brokers, Solicitors, and the underwriting and risk team to ensure compliance and resolve queries.
- Escalate issues to the Line Manager as needed.
Daily Operations
- Follow prescribed procedures, practices, and agreed SLAs.
- Input, update, and maintain accurate data in the system.
- Handle legal queries and documentation for each application.
- Manage the diary system to monitor applications and tasks.
- Ensure smooth progression of mortgage applications.
- Handle incoming and outgoing phone calls and action emails promptly.
Benefits
- AXA-backed Private Health Care with no excess
- Generous 4% Pension contributions
- 25 days holiday plus bank holidays
- Death in service benefit
- Social events and dress down Fridays
- Supported training and free parking
- Christmas and Summer team-building events
- Yearly salary review
Join the team and contribute to a dynamic and supportive work environment!