LOCATION: Dursley, Gloucestershire
HOURS: 37 hours per week
START DATE: Immediate
PAY £25,000pa - £30,000pa depending on experience.
Permanent Job
Vacancy - Service and Training Coordinator
The Service & Training Coordinator will be required to work in a fast-paced environment. This will include working within a team ensuring all tasks are completed with accuracy and efficiency to help run the business as smoothly as possible. They will be a valuable member of the team and play a key role in delivering a high standard of customer service.
Due to the nature of the business/product the hours will change between Summer and Winter. Between the months of March - October you will work 8 hours a day between 08.00 - 17.00 (40 hours per week) and between the months October - March between 09.00 - 17.00 Monday - Thursday and 09.00 - 16.00 Friday. (34 hours per week).
Responsibilities:
- Manage administration of the sales of machines which includes processing orders on system.
- Manage the diary for the installation and training of the machines.
- Manage and arrange delivery of machines.
- Follow up and arrange annual machine services.
- Liaise with customers and sales team.
- Filing of City & Guilds paperwork
- Administrative duties such as emailing, photocopying, binding, scanning, laminating etc. and distributing as required.
- Handle sensitive information in a confidential manner.
- Attend training, workshops and meetings when requested.
Additional:
- Assist with any special assignments / projects as requested, always ensuring confidentiality.
Education and Training:
- GCSE, or equivalent, in English and Maths
- Office based experience in a busy, dynamic environment.
- Working in a team
Knowledge and Skills:
- Strong customer service skills, pleasant, helpful manner as minimum
- Strong verbal and written communication skills
- Good level of numeracy / literacy
- Experience of dealing with multiple calls
- Strong IT skills and use of Microsoft suite of packages.
- Excellent attention to detail
- Excellent organisation skills with experience of prioritising tasks
Rewards:
- Free Parking
- Contributory Pension after qualifying period.
- ESS Discount Outlet Package with amazing savings on shopping, travelling, and dining out.