Internal Account Manager - Hoddesdon, Herts - Office Based
£30,000
We are seeking an Internal Account Manager to play a key role in providing customer service and sales support to a range of national wholesale customers and managing all non-sales activities for our national accounts, including major retailers.
The Role:
As Internal Account Manager you'll be the main point of contact for multiple sales channels, handling everything from order processing to delivery coordination. You'll ensure the smooth and professional running of the sales administrative operations and be play a key role in managing wholesale customer enquiries and providing excellent support to the national account manager and international sales team.
Key Responsibilities:
- Manage and resolve customer enquiries, questions, and requests from trade customers.
- Process orders in a timely and accurate manner.
- Liaise with the warehouse, operations, and manufacturing teams regarding deliveries, shipments, and stock issues.
- Proactively manage product launches & promotional activities with trade customers.
- Communicate clearly with customers on stock availability, pricing, and delivery schedules.
- Support the National Account Manager to ensure smooth, efficient account management.
- Develop and implement a process for managing national accounts alongside operations and forecasting teams.
- Work closely with sales teams to improve communication and ensure processes are followed efficiently.
Skills needed:
- Proven experience in managing a sales order process and managing B2B customers.
- Strong understanding of product, customer service, and building lasting relationships.
- Previous experience working with ERP systems - Microsoft Dynamics would be a huge advantage.
- Strong excel skills and attention to detail working with numbers.
If you're ready to join a fast paced and ambitious team and develop your account management skills, we'd love to hear from you!
Apply now this role offers progression and join a friendly and vibrant team!!