Housing & Customer Service Officer
- Job Type: Permanent
- Location: To be confirmed
- Salary: Competitive
We are looking for a Housing & Customer Service Officer to join our client on a permanent basis. The ideal candidate will be a highly skilled, flexible, and dynamic individual who is committed to providing a comprehensive Housing Service and delivering key services to our residents. This role offers the unique opportunity to make a real difference within a small but ambitious housing association.
Day to Day of the role:
- Deliver an efficient and effective generic housing management service in line with policies, procedures, Key Performance Indicators, and Service Standards.
- Take ownership of Housing and Customer Service needs, providing excellent customer service at all times to both internal colleagues and external customers.
- Identify customers' needs and problems at an early stage and take prompt action to respond and prevent escalation of concerns.
- Develop partnerships that benefit both the Association and customers.
- Liaise with contractors, council departments, social services, and other relevant bodies on resident needs such as arrears management, and repairs and maintenance issues.
Required Skills & Qualifications:
- Highly developed negotiating and influencing skills with effective cross-team and partnership working abilities.
- Ability to complete tasks accurately and timely under pressure, with attention to detail.
- Good written and verbal communication skills.
- Effective liaison with staff and other stakeholders to give information, find information, and resolve problems.
- Strong organisation skills and ability to time-manage workload.
- Commitment to delivering a high standard of customer service.
- Knowledge of housing legislation and current practice.
- Ability to work proactively under own initiative.
- Experience in performing a range of generic housing management functions, such as voids management, sign-ups, estate inspections, and fire safety checks.
- Demonstrable experience of excelling in an agile working environment and a commitment to improving processes.
Benefits:
- Competitive salary.
- Opportunities for personal development and growth within the organisation.
- Being part of a team that is instrumental in shaping the future of the housing association.
To apply for the Housing & Customer Service Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.