Purpose of the Role
To provide on-site property management services at Allegro Living build to rent development in the centre of Birmingham comprising of 603 units.
Responsible for the delivery of a first-class customer experience and responsible for all front of house services including administration, compliance, events, liaising with all residents, visitors and the wider local community.
Building effective relationships with our residents will enhance the community spirit and everything that we deliver should be done so with our residents at the forefront of our minds, as the Residents Experience Assistant it will be your responsibility to drive exceptional service at all times.
Key Responsibilities
- Provide first class customer service to residents, being the first point of for all residents and visitors
- Quality control of amenity spaces and apartments, ensuring they are well presented at all times.
- Organising and hosting monthly residents events and initiatives, to enhance the community feel of the scheme.
- Engaging with residents and facilitation of any resident-lead events as well as quarterly meet and greets.
- Carrying out Move in and Move out inspection and inventory reports
- Responding to resident enquiries
- Completing all applicant vetting in line with Savills procedures
- Organising and running tenant services via third parties and in-house
- Ensuring up to date resident communication via various channels including social media
- Seeking special offers and discounts for residents from local businesses
- Creating a community feel through communication, events and innovations
- To act as first point of call for residents to report maintenance issues
- Co-ordinating all contractor appointments, both third party and in-house, including defect warranty repairs, logging issues in order that required service levels are attained
- Checking Council bills invoice as needed and updating council accordingly
- Organising minor works between tenancies to maintain first class presentation of apartments
- Completing check in and check out inventory report and updating meter reads on Help the move.
- Carrying out mid-term inspections
- Arrears chasing and reporting
- Work alongside the Property Manager to ensure H&S statutory requirements are meet across the development
In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time
Skills, Knowledge and Experience
- Strong customer service ethic / background
- Positive, can do attitude
- Common sense approach
- Ability to think on their feet and make considered decisions
- Outgoing, warm and friendly personality
- Organised, meticulous, tenacious
- Excellent written and spoken etiquette
- IT literate and Social media savvy
- Experience in undertaking viewings would be an advantage
Working Hours - Shifts – Shifts will vary from 7am to 3.30 pm & 10.30 am to 7pm weekdays & weekends – ( includes 30 minutes unpaid lunch break)
Salary - £26,000 to £26,500 P.A
#LI-DNI
Please see our Benefits Booklet for more information.