Sales Co ordinator to join our well established client on a Temp to Perm basis. The work is office based in West Bromwich.
Mon-Thurs: 7am-4pm
Fri: 7am-2:30pm
Contract: Temp to Perm
£12.25 per hour
Main Duties include:
- Check through incoming emails from customers / disposal sites to see what action is required & resolving or delegating to correct department.
- Inbound calls from customers requesting things from quotations, dates for bookings, service issue resolutions, ETA's or other general guidance.
- Inbound calls from drivers / internal staff regarding service issues to be resolved as part of a team.
- Raising quotes & sending quotation numbers to the customer including blank booking forms & pre-acceptance while also managing internal BMS.
- Sending out account applications to new customers when required & sending over to accounts on their return.
- Handling booking requests for a variety of vehicles & uploading onto google calendar. Ensuring all backing documents for loads are matched up along with quotations for the job.
- Liasing with the technical team if any additional data is required for bookings & communicating these requirements with customers if necessary.
- Routing work on occasions of Holiday or sickness (some transport experience would be desirable for this)
- Check over of invoices produced by the admin team to ensure prices, weights & and miscellaneous charges are correct before submitting to Accounts for final approval.
- Invoice query investigations to assist accounts.
- Occasional set up of new customers in QC system after approval with accounts.
- Producing reports from the system on customers request for collections data.