Role: Customer service specialist - Loughton
Pay: £25,100 per annum
shift based role, night shifts as well, wfh - £6,000 extra
The position of Customer Service Specialist is within our Rapid Diagnostics business working
across the UK. This role requires you to work in line with the standard operating procedures
whilst ensuring all KPI's are achieved. The work you perform as part of this role, impacts on
our customer experience and will assist to maximise the operational efficiency and
effectiveness of Customer Operations.
This job description will be reviewed periodically and is subject to change by management.
RESPONSIBILITIES:
- You are responsible for providing support in customer service functions in order to continue to provide our customers with the very best service possible
- To achieve this you will be expected to; Work methodically to ensure that standard operating procedures are followed and that workload is prioritised appropriately to meet agreed SLA's / KPI's
- Accurately complete all tasks performed which may include but are not limited to;
- Fixed Site and Medical Centre Bookings
- Management of medical centre openings
- Chemist on Call
- Answer customer queries via the telephone and email
- Dashboard administration tasks
- You should understand the Key Performance Indicators (KPIs) which directly relate to your team performance and identify ways of improving performance against these targets
BASIC QUALIFICATIONS | EDUCATION:
- Previous experience within an administrative or customer service role
- Excellent verbal, written and communication skills
- A dynamic team player who is collaborative but leads by example
- IT literate with a good level of experience in Word, Excel & Outlook
PREFERRED QUALIFICATIONS:
- Proven experience in an administrative or customer service position
COMPETENCIES:
- Achieve - Be a role model and instilling the values of the organisation, driving the understanding and importance of good customer service in the overall delivery of service to the customer
- Grow - Complete tasks and other ad-hoc projects that may arise as directed by your Supervisor / Manager
- Engage - You will be required to communicate with other members of your team to ensure work is completed and prioritized accordingly
- Develops Talent - Be innovative and suggest ways to help us improve and develop
- Drives for Results - Monitor and manage changes to demonstrate improvements in KPI's or performance related issues
- Focuses on Customers - You will be customer focused with previous experience in working in a busy team
- An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce
- We provide reasonable adjustments to qualified individuals with disabilities. To request a reasonable adjustment, please speak to your line manager or HR contact
Randstad Business Support is acting as an Employment Business in relation to this vacancy.