Are you an experienced customer service specialist interested in taking the next step in your career?
Are you highly organised and able to communicate effectively with internal colleagues and external stakeholders? If so, this exciting permanent Customer Fulfilment Co-ordinator could be the perfect opportunity for you.
Ideal Candidate:
The role is considered absolutely ideal for an enthusiastic customer focused individual who is keen to learn, progress and grow with the role, as the business continues to expand, and offers attractive hybrid working!
You will require:
Good knowledge of MS Office, especially Word, Outlook & Excel
Good data entry skills
A positive attitude and enthusiasm towards problem solving
Excellent interpersonal skills
Be capable of relaying information effectively externally to customers ad internally to colleagues
Reasonable levels of numeracy, confident and accurate with figures with a strong attention to detail and capability to self-check work
The ability to manage your workload effectively
Have a strong team work ethic
The Company:
The role is with an established manufacturing client and key employer in the area, specialising in the manufacture of a wide range of iconic fast moving consumer goods, or over the counter products, available in all the major multiples.
You will be working within a busy, professional, stable and supportive team, where collaborative working is key to the success of the department an employee welfare is at the heart of everything they do.
Overview of the position:
The Customer Fulfilment Co-ordinator will be the operational expert or main point of contact for both internal and external stakeholders and will be responsible for providing excellent customer service and support to their customers, across Europe, acting as the key liaison point between their customers, logistics providers and their internal colleagues/teams.
Key Responsibilities will include:
Customer Service - order management
Daily order entry onto the system ensuring the validity of orders by checking delivery addresses, products, prices and stocks, then confirming back ono the customer portal.
Obtaining automatic shipping notes on behalf of their 3rd party distributor
Controlling the release of orders to ensure customer delivery dates are met
Ensuring effective communication on specific requirements including short lead time orders and stock issues with 3rd party distribution partners to enable orders to be picked and packed in a timely and efficient fashion
Ensure customers portals are up to date with order related information
Control of customer invoice queries, query investigation and challenging any non- compliance issues
Liaise with 3rd party distributors to obtain evidence to support any investigations
Working closely with Finance
Maintain effective communication of stock with Account Managers
Support colleagues within the customer service team including back up support
Reporting:
Maintain report on daily interface - tracking all deliveries are in line with month end reporting
Identify trends to pro-actively manage accounts
Package Details:
An attractive salary is available, depending on experience.
37 hours per week:
Monday - Thursday 9am - 5pm
Friday 9am - 4:30pm, with 45 minutes lunch break
A little flexibility outside these hours may be required to meet the needs of the role with very occasional business travel
24 days holiday plus Bank Holidays (can also buy/sell up to 3 per year)
4% All Employee Bonus Scheme (discretionary)
9% matched contribution pension scheme
Healthshield- Medical/Health cash back scheme
Based in Folkestone - hybrid working available.
If you would like to apply and have the ability to apply yourself to this position, please email an up to date CV as a Word document and you will be contacted asap in order to discuss in further detail.
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