Do you have experience of sales support, account management or customer support for a specialist lender?
A lender and leading provider of bridging, refurbishment, and development loans, and we're on a mission to simplify the borrowing journey.
The company stay ahead of the curve by providing bespoke solutions to unique projects, thanks to discretionary capital and in-house property expertise. The team are constantly adapting and improving processes to ensure clients have the smoothest borrowing journey
The Sales support role
As a Sales support you will work closely with our customer and the sales team by managing the sales inflow through the lending stream inboxes, identifying sales leads, creating terms for the broker and customer and act as a conduit for applications to flow to the underwriting team. This is considered a front-line role, so it is imperative to promote the company to new clients, maintain a good working relationship with all contacts whilst having a broad understanding of our product offering and be a brand ambassador.
Sales support k ey responsibilities
- An understanding of the lending policy and involvement in the decision to price each enquiry
- Understanding the changing dynamics of any funding covenant restrictions
- Managing the correspondence through the lending stream inboxes, understanding of the application process and client requirements when passing a completed application through to the underwriting team.
- Responsible for managing the due diligence of all lending applications and enquiries.
- Review and maintain the broker onboarding process and ongoing maintenance
- Updating the companies CRM system to log enquiries, terms and pipeline through to applications
- Identifying trends through this data and continually working with the sales team and underwriting team
- Work with the Director of Sales to analyse trends through CRM, optimising the efficiencies of the field sales team
- Generating new business terms for the brokers and customers
- Handle new enquiries, whilst identifying intermediaries that the BDM sales team could build a relationship with.
- Generating new business leads by making outbound calls, networking and by having an excellent knowledge of company offering.
- Being the first port of call for any Bridging enquiries that come direct to the sales desk via phone or email.
- Maintaining a positive attitude that inspires co-workers and clients to grow the business.
Sales support salary
- £35,000
Sales support desired skills and experience;
- Be a brand ambassador for the company
- Strong analytical skills
- A commercial awareness of how the business and market operates.
- Strong listening skills, with the ability to understand and communicate complex information to others.
- Positive, driven attitude with the ability to achieve sales targets.
- Resilience and a good work ethic.
- Proven knowledge of lending products and services offered by the business and competitors.
- Willingness and ability to develop
Think that this role is right for you?
Contact us to arrange a call, we'd love to find out more about you.