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Collaborate with the Body shop Principal to devise and execute a bespoke concierge service designed to make clients and visitors feel they are in an environment of luxury and maximise their experience, which is second to none in the industry
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Always maintain the pristine condition of the Body shop, ensuring it reflects the luxury brand image
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Develop a comprehensive understanding of the Body shop business, products, and services
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Welcome and assist visitors upon their arrival to the Body shop, providing a warm and professional reception
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Ensure clients are offered refreshments and that the seating and refreshment areas are consistently well-stocked
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Manage incoming calls, directing them to the appropriate department or team member, and documenting messages as necessary
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Provide administrative assistance to aiding in the smooth operation of daily activities, including creating and posting approved social media content and ordering of showroom supplies
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Processing sales of brand merchandise and be responsible for stock take and stock replenishment
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Essential Skills:
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- Demonstrated experience in a prestigious automotive dealership or front-of-house role within a luxury retail brand
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Exceptional verbal and written communication abilities, with a professional and confident demeanour in interacting with both new and existing clients
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Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint, coupled with strong administrative skills
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Familiarity with CRM and sales software systems, with the capability to effectively utilise such tools
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Passion for cars and an interest in the automotive industry
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Proven organisational skills and exemplary time management skills
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Commitment and discipline to adhering to the companies administrative protocols and procedures