Job Purpose
To deliver telephone and written HR advice and support to clients who have requested on-site consultancy support through Face2Face. To plan meetings and to manage consultant diaries in a dynamic fast-paced setting. This is an excellent opportunity for a HR / CIPD Graduate looking to start their career in Human Resources, offering continued support and progression.
Job Overview
We are looking for a motivated and enthusiastic team member who can combine professional HR advice and excellent detail-focused drafting skills with diary planning and management in which pace, teamwork and flexibility are key.
Day-to-Day Responsibilities
- Communicate by telephone and email with clients about their requirements to hold formal meeting with employees with Face2Face consultant support, explaining their options and responsibilities.
- Review case files and draft on the client's behalf legally compliant and accurate invitation letters to disciplinary hearings, grievances, appeals, investigations and consultations.
- Manage consultant diaries as part of a small team, making appointments and maintaining a flexible approach to last minute changes.
- Work positively with consultants to effectively manage their time and client expectations.
- Create and maintain files, system logs and other administrative tasks.
- Work towards the team objective of obtaining repeat business.
What you Bring to the Team
- Educated to degree level in HR, law or related business discipline, or with relevant experience in employment law or an employee relations-focussed HR role.
- Customer service experience.
- Excellent written and oral communication skills, delivering technical information and commercial advice as well as empathy to clients, and provide outstanding attention to detail.
- Strongly focussed on delivering an excellent client experience at all stages.
- A positive approach in a fast-moving, busy team environment.
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