Our established and affluent client are seeking for an experienced Installation Support Advisor to join their vibrant team based in Huntingdon.
The successful Installation Support Advisor will have a combination of experience within installations, warranty, and customer care. The Installation Support Advisor must have attention to detail and have a ‘can do' attitude with the want to drive the team forward.
Are you the Installation Support Advisor that I am looking for? If so, please do not hesitate to apply today.
Responsibilities
- Managing client telephone calls (incoming & outgoing) to agree on & confirm installations/warranty site visits.
- Planning and checking orders & parts to ensure the I nstallation goes smoothly.
- Delegating & actioning tasks to ensure the relevant people understand the project.
- Compiling of project information for the company's site operatives containing all relevant paperwork & information required on site.
- Usage of company bespoke software
- Physical product checks
- Technical understanding of the product range
Skills / Experience
- Suitable for an experienced, people & process focused individual.
- Empathic with the ability to read and understand complex installations for our clients.
- Highly organised with a curious mind
- Strong communication skills and client management
- Team player and able to enhance a team.
- Practical problem solving
- Good eye for detail
- Efficient & proactive
- Computer literate with a desire for organisation and structure
Working hours and pay
- Monday to Friday 09:00 – 17:00 (flexible)
- £25,000 per annum.
Benefits
- Cycle to work scheme.
- Employee discount
- Health & wellbeing programme
- Referral programme
- Sick pay
- A contributory pension schemes.
- Private health insurance scheme
- 28 days holiday per year including bank holidays (plus 2 additional days on Christmas Eve & New Year's Eve)
- Additional Leave Purchase Scheme (available to purchase up to a further 5 days)
- Free on-site parking
- Company & social events
- Cashback healthcare