About your new company
A Wealth Management UK LLP is a UK-based partnership, wholly owned by a private banking group, which is in turn owned by a Princely Family. When Wealth Management was created in the early 2000s, their aim was to offer a fresh approach to wealth management. The plan was simple: put their clients first by providing a transparent service, designed around what is right for each of them. By drawing together in-depth knowledge and experience from across the industry, they provide a flexible, bespoke service adapted to each of their clients' needs.
Business Unit
Our ambitious growth strategy is underpinned by our commitment to enhance the client experience and deliver market-leading personalised Wealth Management. We are embracing digital technology to help us achieve this ambition.Our technology team, co-located with our company in the heart of the City of London, is central to achieving this ambition. We are investing in a modern technology stack, adopting a product-based approach to development, and delivering solutions through an agile framework.
Our technology team is responsible for:
- Software Development
- Data Engineering
- Infrastructure
- DevOps and Automation
- Service Delivery
- Project Management
Brief role overview
This Wealth Management company is strongly focused on delivering great experiences for clients and staff by using technology in creative and engaging ways. With responsibility for improvement and maintenance of the firm's technology infrastructure, this varied position is an exciting opportunity to participate in transformative new projects and initiatives. The Application Support Analyst is responsible for IT application support activities including maintenance, administration, second line and third line support. They will work closely with the Service Centre to provide second- and third-line operational support and to ensure timely and efficient resolution of IT application-related incidents and service requests. The Application Support Analyst will also support the process of impact assessing and planning IT application changes, and will then implement, test and monitor required changes in line with agreed change plans. Our core business applications will be the focus of this role: FNZ Figaro, Microsoft Dynamics CRM (as a platform for Wealth Dynamix WDX ONE), Objectif Lune Planet Press, and INVU Document Management. The role will be required from time to time to support other applications, including internally developed solutions alongside internally hosted vendor applications such as Atlassian JIRA and Planet Press.
Key Responsibilities: Support
- Resolve IT application-related incidents, service requests and problems in a timely and efficient manner in line with business requirements
- Employ appropriate application maintenance, support and incident management processes and procedures to support and maintain IT applications, and to investigate and resolve IT application-related incidents.
- As required, provide timely communication to users on the status of their service requests and incidents
- As necessary, we liaise with IT suppliers to ensure IT application-related incidents and problems are resolved in a timely and professional manner.
- Ensure problem prevention methods are continually applied to improve service levels and reduce costs
- Undertake IT application-related problem diagnosis, implementing problem resolution or prevention measures as appropriate.
- Monitor the availability, performance, and throughput of supported IT applications
- Prioritise and schedule assigned support activities and tasks
- Maintain IT application support technical documentation
- Participate in disaster recovery activities as required
- Provide ad-hoc training to end-users on supported applications
Key Skills and Competency Requirements: Technical Requirements:
- Experience supporting any of the following applications in a similar role: FNZ Figaro (essential)
- SalesForce (preferred)
- SQL Server Management Studio (preferred)
- Objectif Lune Planet Press (preferred)
- INVU Document Management (preferred)
- WhereScape/Data Warehouse (desirable)
- Experience applying software release management techniques.
- Experience completing application testing.
- Demonstrable experience in a similar role in the financial services sector.
- ITIL v3 Foundation or demonstrable experience working in an ITIL aligned environment.
- Experience with an IT Service Management tool such as ServiceNow, JIRA or IVANTI would be highly beneficial.
- Skilled in IT problem diagnosis and resolution.
Other skills, competencies and attributes:
- Strong communication and interpersonal skills, with an ability to communicate effectively and professionally.
- The ability to produce clear written materials and communicate technical information in a clear and understandable manner to non-technical stakeholders.
- Customer focused and goal orientated with keen attention to detail.
- Strong planning and organisation skills.
- Strong sense of ownership and ability to follow tasks through to completion.
- Ability to effectively engage with third party suppliers, with experience of allocating work to suppliers and working with suppliers to resolve issues.
- Willingness to learn new technologies and maintain industry knowledge.
- The ability to understand and determine when issues should be escalated to a higher level.
- Open to new ideas and change initiatives, with an ability to modify the current approach in the face of new demands.
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