Job Title: Broker Support
Location: Watford
Salary: Up to £35,000
Hours: Monday to Friday 9 am to 5:30 pm
Benefits:
- Private Medical Healthcare through Vitality
- Dental Scheme
- Additional half-day annual leave on your Birthday
- Annual leave purchase scheme
- Pension Scheme
- Perk box
- Free eye tests
- Christmas and Summer Social Events
- Top Performers Dinner each quarter
- Fresh fruit in the office
- 23 days holiday plus public and bank holidays
About our Client:
Our esteemed client is a distinguished specialist lender, renowned as one of Europe's most rapidly advancing leaders in property finance and specialised lending. With a results-driven mindset, they consistently strive to exceed expectations and deliver outcomes that go above and beyond with the customer always in mind.
Demonstrating their commitment to fostering a vibrant work environment, they have made substantial investments in their office space, ensuring it serves as an optimal setting for their dedicated staff to not only work but also thrive. They have a sun terrace with a pergola and seating, an atrium breakout space, a coffee point, 72 new cycle storage points and changing facilities.
This forward-thinking company has expanded its Learning and Development function. This expansion shows their dedication to enhancing the skill sets of their valued team members. The commitment to supporting their employees' educational pursuits is evident in their generous backing of CeMap study.
Beyond professional development, they actively promote a positive workspace by organising regular social events and embracing dress-down Fridays.
About the Role:
As a Broker Support, you will support brokers across all aspects of the product lifecycle dealing with queries from initial registration through to post-completion relating to secured mortgages.
Responsibilities:
- Assist brokers to maximise new business opportunities across the residential mortgage and second-charge mortgage market.
- Develop excellent working relationships with broker partners and internally with the underwriting and sales team
- Answer incoming calls and emails from broker partners regarding potential and existing loan referrals or system queries
- Assess complex referrals from broker partners, looking for early decisions on potential cases, liaising with the underwriting team to deliver a high level of service
- Assess income referrals to ensure cases meet affordability rules at all early stages of the process
- Gain an in-depth understanding of lending policy, criteria and products along with the Broker Portal and system to be able to resolve queries relating to the portal
- Participate in the delivery of training to new and existing brokers in conjunction with the sales team when required
- Manage incoming queries generated by the website from mortgage intermediaries and the general public
- Take responsibility for managing Feeefo reviews and responses on behalf of the second charge division
- Follow up on documentation sent to introducers
- Updating data on spreadsheets and producing reports
Experience required:
- Previous experience in the mortgage market involving relationship-building
- Excellent communication skills
- Proactive, logical and organised
- Approachable and self-motivated
- Proactive and able to identify and highlight areas of opportunity or improvement
Trusting Stellar Select:
At Stellar Select, our commitment goes beyond recruitment; it's about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success.
Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness.
Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here's what our complimentary service includes:
- Expert Consultants: We are your allies, dedicated to understanding your goals and guiding you toward success.
- Industry Expertise: Benefit from our in-depth knowledge of the industry, providing you with insights that set you apart in your career.
- 1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role.
- Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction.
- Negotiation of Job Offers: We'll manage the negotiations on your behalf, aiming for offers that align with your expectations.
- Market Insights: Stay informed with the financial market insights that empower you to make informed career decisions.
- Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process.
- Matching to Other Roles: Your journey doesn't end with one opportunity. We explore matches to other roles based on your experience and interests.
- Referral Programs: Spread the word and be rewarded.
For more information regarding the role of Broker Support please contact us
Stellar Select is acting as an employment agency and is a corporate member of the REC