Job Summary: Temporary to Permananet
Location: Liverpool L10
40 Hours a Week - Monday to Friday
Purpose of the role:
You will be an active, contributing member of the lettings team, ensuring enquiries are followed up using all routes for contacting and converting to a booking in line with the lettings process.
You will be responsible for all aspects of tenancy management, ensuing all compliance documentation and checks are completed prior to issuing the tenancy agreements. The student experience is at the forefront of everything we do, so you'll be passionate about delivering top customer service.
Accountabilities/Responsibilities
- Responsible for dealing with all lettings enquiries from multiple communication channelsincluding phone, live chat, email and web.
- Converting enquiries into viewing appointments and bookings.
- Follow up on all enquires.
- Progression of all aspects of tenancy management ensuring tenants are well informedthroughout.
- Completion of Right-to-Right checks.
- Completion of credit checks.
- Issuing of tenancy agreements and pre tenancy documentation.
- Achieve high customer service satisfaction by providing a responsive, friendly and effectiveservice to all students, resolving any issues quickly and efficiently.
- Updating all databases accurately to allow for effective analysis.
- Comply with Health and Safety working practice in accordance with the company's policy.
- Demonstrate a clear knowledge of the booking system.
- Demonstrate a clear knowledge of the properties, keeping up to date with all activitythroughout the year.
Skills
- Must have very strong written English skills for communication with customers.
- Ability to work with minimum supervision and to tight deadlines.
- Ability to work as part of a team.
- Excellent organisational skills and time management skills.
Personal Qualities
- Must be performance driven
- Outgoing
- Likes interaction with others
- Natural communication skills
- Self-motivated and able to work as part of a group as well as independently with minimumguidance
- Confidence in taking the initiative and making decisions
- Delivering high standards
- Commitment to equal opportunities
- Willing to be flexible and respond to changing circumstances
- Demonstrate a positive 'can do' attitude and to become quickly established to add value to the business