Job Title: Operations Manager
Location: Midlands (Office & Remote Working)
About Us:
Our client is a leading security company specializing in manned guarding solutions for various sectors, including Events, Retail, and Corporate. With a reputation for excellence and a commitment to delivering top-tier security services, they are expanding their operations and seeking a dynamic Operations Manager to join their team.
Role Overview:
As the Operations Manager, you will be responsible for overseeing the day-to-day operations of their security services across the Midlands region. You will ensure the delivery of high-quality manned guarding solutions, manage client relationships, and lead a team of security professionals. This role requires a blend of office-based work and remote management, providing you with flexibility while maintaining operational excellence.
Key Responsibilities:
- Operational Leadership: Oversee and manage the deployment of security personnel across various sectors, ensuring all contracts are fulfilled to the highest standards.
- Team Management: Lead, mentor, and develop a team of security officers, supervisors, and site managers to maintain high performance and morale.
- Client Relations: Build and maintain strong relationships with clients, understanding their security needs and ensuring service delivery meets or exceeds expectations.
- Compliance & Quality Control: Ensure all operations comply with industry regulations, company policies, and client requirements. Conduct regular audits and assessments.
- Resource Allocation: Efficiently allocate resources, manage schedules, and ensure adequate staffing levels across all sites.
- Incident Management: Respond to and manage any incidents or emergencies, ensuring a swift and effective resolution.
- Reporting & Analysis: Prepare and present regular reports on operational performance, client satisfaction, and other key metrics to senior management.
Qualifications & Experience:
- Experience: Minimum of 3 years' experience in an operations management role within the security industry, with a focus on manned guarding services.
- Leadership: Proven ability to lead and inspire teams, with a track record of maintaining high standards in service delivery.
- Client-Focused: Strong client management skills, with the ability to understand and respond to client needs effectively.
- Compliance Knowledge: Thorough understanding of security industry regulations and standards, with experience in ensuring compliance.
- Problem-Solving: Strong problem-solving skills, with the ability to think on your feet and manage incidents efficiently.
- Flexibility: Willingness to work both from an office and remotely, with travel as required to various sites across the Midlands.
- Communication: Excellent verbal and written communication skills, with the ability to present information clearly and concisely.
What We Offer:
- Competitive Salary: A competitive salary package commensurate with experience.
- Benefits: Comprehensive benefits package including health insurance, pension plan, and more.
- Flexibility: A blend of office and remote working, with the autonomy to manage your own schedule.
- Career Growth: Opportunities for professional development and career progression within a growing company.
How to Apply:
Interested candidates are invited to submit their CV and a cover letter detailing their relevant experience and why they are the ideal candidate for this role.